Forum Discussion

Terry3199's avatar
Terry3199
11 years ago
Solved

AOL is blocking E-mail from Hughesnet addresses -

There used to be a section in support where we could just list the e-mail addresses that we were blocked from sending to, but I cannot find it.  Going to customer support, no one seems to know what I...
  • Amanda's avatar
    Amanda
    11 years ago
    Hello All,

    I've received an update. Our e-mail support team was able to send an email to a test AOL account using a hughes.net e-mail account. They reported there was no issues sending to AOL. The header that was provided to us by Terry indicates there was an individual block placed on that e-mail address. If the person you are trying to e-mail to has accidentally filtered you as spam, or their mailbox has filtered you as spam, they will need to place you on their safe senders list. This is especially true if you are sending daily e-mails that may cause the other person's inbox to inadvertently mark you as spam.

    Please check with these users from AOL to make sure that you are on their safe senders list and re-try the messages again. If you still experience issues after this, please let us know.

    Thank you.
    Amanda
Amanda's avatar
Amanda
Moderator
11 years ago
Hello Terry & Sally,

Our e-mail team has an open ticket regarding this issue. As soon as I hear an update on its closure and resolution and the cause, I will let you know. If you continue to experience rejection messages, please alert us and send the header information (not the HughesNet webmail error) to communitysupport@hughes.com


Thank you
Amanda

The header will appear as so:

Arrival-Date: Fri, 16 Jan 2015 07:52:15 -0500
Reporting-MTA: dns; smtp.hughes.net
Last-Attempt-Date: Fri, 16 Jan 2015 07:52:15 -0500
Status: 5.7.1
Final-Recipient: rfc822; email@aol.com
Remote-MTA: dns; mailin-04.mx.aol.com
Diagnostic-Code: smtp; 554 5.7.1 : (RLY:B1) http://postmaster.info.aol.com/errors/554rlyb1.html
Action: failed