Forum Discussion
App still won’t work
Good morning Fordgirl01,
Thank you for your screenshots and additional details you've PM'd me. After discussing with our devs and reviewing your account, I've learned that currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself, this explains the current situation.
In the meantime, you can still perform online functions with your HughesNet account via http://my.hughesnet.com/
Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.
Your patience and understanding are much appreciated.
-Liz
Good morning folks,
Thanks for reaching out. As mentioned previously in this thread, this is not a bug; New York Broadband customers can only perform online functions with their HughesNet accounts via http://my.hughesnet.com/
Currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself. Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.
Your patience and understanding are much appreciated.
-Liz
Fordgirl01 wrote:
I set up email as Liz suggested from my previous post and I still get the same message when I try to log in to the app: This account is not allowed to log in.
Has anyone actually been able to use the app??
Lots of people.
Unfortunately, with it being Friday, you'll likely not hear anything back from Liz or another rep until at least Monday, as they aren't on during the weekends.
In the meantime, others experienced with the iPhone version of the app may have some suggestions.
