Forum Discussion

Fordgirl01's avatar
Fordgirl01
New Poster
6 years ago
Solved

App still won’t work

I set up email as Liz suggested from my previous post and I still get the same message when I try to log in to the app: This account is not allowed to log in. Has anyone actually been able to use the...
App
Data Management
  • Liz's avatar
    Liz
    6 years ago

    Good morning Fordgirl01,

     

    Thank you for your screenshots and additional details you've PM'd me. After discussing with our devs and reviewing your account, I've learned that currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself, this explains the current situation. 

     

    In the meantime, you can still perform online functions with your HughesNet account via http://my.hughesnet.com/

     

    Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

     

    Your patience and understanding are much appreciated.

     

    -Liz

  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thanks for reaching out. As mentioned previously in this thread, this is not a bug; New York Broadband customers can only perform online functions with their HughesNet accounts via http://my.hughesnet.com/

     

    Currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself. Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

     

    Your patience and understanding are much appreciated.

     

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

It often takes time to get a reply.  Liz 

 

"I get a variety of unable to log in, sorry we are having trouble at this time, etc."

Sounds like a Hulu-related issue.

 

 

Fordgirl01's avatar
Fordgirl01
New Poster
6 years ago
Hulu NEVER did this on cable internet.
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    Yes, you will find that some sites don't like congestion or high latency, but that's an issue with the site, not with the ISP. 

     

    Fordgirl01 wrote:
    Hulu NEVER did this on cable internet.

     

    • Fordgirl01's avatar
      Fordgirl01
      New Poster
      6 years ago
      So the congestion and latency on HughesNet is HULU’s fault? That doesn’t make much sense, but whatever. I’ll have to live with it as I have no other choice.
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        6 years ago

        No, that's not it.  Many sites have measures in place to deal with congestion and traffic and work fine with satellite internet. Others don't.  Hulu may not have these measures, and only they can set them up.

         

        Fordgirl01 wrote:
        So the congestion and latency on HughesNet is HULU’s fault? 

         

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning Fordgirl01,

     

    Thanks for getting back with this update. Please PM me a screenshot of this error from the app's login screen. I pulled up your account and I do see that you now have e-mail enabled, so I would think that the app would let you log in.

     

    You're using your Fordgirl01 username to login on this screen?

     

    -Liz

    • Fordgirl01's avatar
      Fordgirl01
      New Poster
      6 years ago
      Yes, that is the username I am using. I replied to you (email) with the screenshot.