Forum Discussion

markobbie's avatar
markobbie
Sophomore
9 years ago

Bad service for new customer

I just had Hughes installed a couple of weeks ago. When I called to ask about the service, the salesman swore that snow doesn't interfere with the signal. He even claimed his parents live near me and ...
  • Liz's avatar
    Liz
    9 years ago
    Sure thing, Mark. We can certainly look into requesting a sales call review. If any coaching is needed, it will be applied. Thank you for your feedback!

    Please don't hesitate to visit us in the community again if you have any additional concerns.

    Thanks,
    Liz
C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
9 years ago
No point in running a reinstall process as the modem deregisters it self, and want's to talk to the NOC to re-register...  So zero signal means it won't be talking.

If you live in an area where snow can be heavy, I highly suggest a dish heater to help melt the snow.