Forum Discussion

markobbie's avatar
markobbie
Sophomore
9 years ago

Bad service for new customer

I just had Hughes installed a couple of weeks ago. When I called to ask about the service, the salesman swore that snow doesn't interfere with the signal. He even claimed his parents live near me and ...
  • Liz's avatar
    Liz
    9 years ago
    Sure thing, Mark. We can certainly look into requesting a sales call review. If any coaching is needed, it will be applied. Thank you for your feedback!

    Please don't hesitate to visit us in the community again if you have any additional concerns.

    Thanks,
    Liz
Liz's avatar
Liz
Moderator
9 years ago
Good morning Mark,

Welcome and thank you for posting. Glad to see our community chime in with tips on keeping your dish snow-free. I pulled up your account to credit you for the site visit you no longer need, but I see that we've already issued you that credit. 

Just a reminder, the monthly Express Repair charge ensures you only pay the ~$29 co-pay for a site visit, as opposed to the full $125 fee. 

If you have any other HughesNet concerns, feel free to drop by the community again.

Thanks,
Liz