Forum Discussion

markobbie's avatar
markobbie
Sophomore
9 years ago

Bad service for new customer

I just had Hughes installed a couple of weeks ago. When I called to ask about the service, the salesman swore that snow doesn't interfere with the signal. He even claimed his parents live near me and ...
  • Liz's avatar
    Liz
    9 years ago
    Sure thing, Mark. We can certainly look into requesting a sales call review. If any coaching is needed, it will be applied. Thank you for your feedback!

    Please don't hesitate to visit us in the community again if you have any additional concerns.

    Thanks,
    Liz
markobbie's avatar
markobbie
Sophomore
9 years ago
I didn't say I didn't need the site visit. They told me on the phone that they could tell the signal was very weak and that the satellite dish needed to be adjusted. The credit was a response to my complaints that you were charging me for a site visit when you admitted your installer apparently hadn't pointed it correctly. Please have someone let me know now if I am still getting a visit on Friday morning.