I'm glad you left the plan for a visit in place. I now see the policy of charging a "co-pay" -- yet another detail my fast-talking salesman neglected to mention when he touted the wonders of paying for an advanced level of service. I still am stunned at the cavalier treatment I received, when I told the rep on the phone that I had removed the snow but it wouldn't connect because of the reinstall process they ran. Luckily, I was able to fix that myself because I had saved the page where the tech had me clicking around while I was on the phone with him.
When ordinary companies sell you an expensive service, and threaten a very expensive penalty if you cancel within a very long subscription term, they at least stand behind their product and don't charge customers to make the product work properly.
I'm hoping that after this rocky start, and once I am in the habit of climbing onto a snowy roof and sweeping snow off the dish every time it snows (which, where I live, can be every day for months on end), that this will settle down and I can enjoy the service I paid for. Meantime, as I told the people on the phone yesterday, I hope you care enough about good customer relations that you hunt down my original sales rep and show him you disapprove of lying to make a sale.
