Forum Discussion
Bad service for new customer
I just had Hughes installed a couple of weeks ago. When I called to ask about the service, the salesman swore that snow doesn't interfere with the signal. He even claimed his parents live near me and ...
- Sure thing, Mark. We can certainly look into requesting a sales call review. If any coaching is needed, it will be applied. Thank you for your feedback!
Please don't hesitate to visit us in the community again if you have any additional concerns.
Thanks,
Liz
I'm glad you left the plan for a visit in place. I now see the policy of charging a "co-pay" -- yet another detail my fast-talking salesman neglected to mention when he touted the wonders of paying for an advanced level of service. I still am stunned at the cavalier treatment I received, when I told the rep on the phone that I had removed the snow but it wouldn't connect because of the reinstall process they ran. Luckily, I was able to fix that myself because I had saved the page where the tech had me clicking around while I was on the phone with him.
When ordinary companies sell you an expensive service, and threaten a very expensive penalty if you cancel within a very long subscription term, they at least stand behind their product and don't charge customers to make the product work properly.
I'm hoping that after this rocky start, and once I am in the habit of climbing onto a snowy roof and sweeping snow off the dish every time it snows (which, where I live, can be every day for months on end), that this will settle down and I can enjoy the service I paid for. Meantime, as I told the people on the phone yesterday, I hope you care enough about good customer relations that you hunt down my original sales rep and show him you disapprove of lying to make a sale.
When ordinary companies sell you an expensive service, and threaten a very expensive penalty if you cancel within a very long subscription term, they at least stand behind their product and don't charge customers to make the product work properly.
I'm hoping that after this rocky start, and once I am in the habit of climbing onto a snowy roof and sweeping snow off the dish every time it snows (which, where I live, can be every day for months on end), that this will settle down and I can enjoy the service I paid for. Meantime, as I told the people on the phone yesterday, I hope you care enough about good customer relations that you hunt down my original sales rep and show him you disapprove of lying to make a sale.
