Forum Discussion
Beam 66 Slow
- 8 years ago
Did get a service tech visit this weekend. Some adjustments were made and my speeds are back to being in 20mps range almost always.
Very happy so far. Can stream video again pretty consistently.
-BT
Good morning Bugman2112,
Welcome to the community and thank you for posting. I ran diagnostics on your site to double-check on the equipment, as as you noted, that still is fine. I would like to get some testmy.net speed tests so that if necessary, I can let the engineers here at corporate know.
Please create a testmy.net account and run 3 tests when you normally experience a slowdown. Post your test results link here in your thread.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file ONLY if on Gen5 Service Plan
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
Your cooperation, patience, and understanding are much appreciated.
Thank you for the reply.
I am leaving town for the holiday today, but when I return early next week I will run these tests and report back.
I have used testmy.net exclusively in the past so i do how to use the site and should be easy to run.
Thanks again...
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