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Bugman2112's avatar
Bugman2112
Sophomore
8 years ago
Solved

Beam 66 Slow

Returning customer. Was enticed by the promise of 25 mps speed. My signal is strong, and I indeed recieved 25+ for the first couple months. Now the speed is very erratic, and 15 is mostly the max,...
Performance
  • Bugman2112's avatar
    Bugman2112
    8 years ago

    Did get a service tech visit this weekend.  Some adjustments were made and my speeds are back to being in 20mps range almost always.

    Very happy so far.  Can stream video again pretty consistently.

    -BT

Bugman2112's avatar
Bugman2112
Sophomore
8 years ago

I received a call last week while i was at work from one of the higher level tech people.  I was caught off gaurd because its been several weeks and I havn't checked this board recently (Liz gave me a heads up that they were looking at my case, but I didnt see that).

I wasn't able to test it out becuase I was at work.  But he said he was dealing with 1000's (I think that is what he said) of tickets and that was what was taking some time.

Anyway, he said he made some tweaks, and gave me a direct number for the higher support if I still have issues.

The speed issues have gotten better.  I am almost always seeing 6-12mps during peak hours.  No where near the 25mps several months ago.  But at least I am not at <1mps.  Streaming video is still patchy, but I can do most tasks that I need.  Time will tell, I am cautiously optimistic.