Did get a service tech visit this weekend. Some adjustments were made and my speeds are back to being in 20mps range almost always.
Very happy so far. Can stream video again pretty consistently.
-BT
I received a call last week while i was at work from one of the higher level tech people. I was caught off gaurd because its been several weeks and I havn't checked this board recently (Liz gave me a heads up that they were looking at my case, but I didnt see that).
I wasn't able to test it out becuase I was at work. But he said he was dealing with 1000's (I think that is what he said) of tickets and that was what was taking some time.
Anyway, he said he made some tweaks, and gave me a direct number for the higher support if I still have issues.
The speed issues have gotten better. I am almost always seeing 6-12mps during peak hours. No where near the 25mps several months ago. But at least I am not at <1mps. Streaming video is still patchy, but I can do most tasks that I need. Time will tell, I am cautiously optimistic.
Hi Bugman2112,
Thank you for this update. I haven't heard back from the engineer who said he would monitor your site over a weekend, but I'll check in with him to see if he has anything to add.
Hi Bugman2112,
Thank you for your patience while your case was investigated. Engineering got back to me with a recommendation for your site. Please check your private messages in the top right corner of the community page as I've sent you a PM with details.
Your patience and understanding are much appreciated.
Did get a service tech visit this weekend. Some adjustments were made and my speeds are back to being in 20mps range almost always.
Very happy so far. Can stream video again pretty consistently.
-BT
Good morning BT,
Thank you for the update, I appreciate it. Happy to hear the site visit helped! You're always welcome to post back in the community if you have other concerns, we're here to help.
