Forum Discussion

Bugman2112's avatar
Bugman2112
Sophomore
8 years ago
Solved

Beam 66 Slow

Returning customer. Was enticed by the promise of 25 mps speed. My signal is strong, and I indeed recieved 25+ for the first couple months. Now the speed is very erratic, and 15 is mostly the max,...
Performance
  • Bugman2112's avatar
    Bugman2112
    8 years ago

    Did get a service tech visit this weekend.  Some adjustments were made and my speeds are back to being in 20mps range almost always.

    Very happy so far.  Can stream video again pretty consistently.

    -BT

Liz's avatar
Liz
Moderator
8 years ago

Hi Bugman2112,

 

Thank you for this update. I haven't heard back from the engineer who said he would monitor your site over a weekend, but I'll check in with him to see if he has anything to add.

 

 

Liz's avatar
Liz
Moderator
8 years ago

Hi Bugman2112,

 

Thank you for your patience while your case was investigated. Engineering got back to me with a recommendation for your site. Please check your private messages in the top right corner of the community page as I've sent you a PM with details.

 

Your patience and understanding are much appreciated.

 

  • Bugman2112's avatar
    Bugman2112
    Sophomore
    8 years ago

    Did get a service tech visit this weekend.  Some adjustments were made and my speeds are back to being in 20mps range almost always.

    Very happy so far.  Can stream video again pretty consistently.

    -BT

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Good morning BT,

       

      Thank you for the update, I appreciate it. Happy to hear the site visit helped! You're always welcome to post back in the community if you have other concerns, we're here to help.