Forum Discussion

Bigt's avatar
Bigt
New Poster
10 months ago

Calling customer service they're recording Cuts in and out will not accept my phone number no option

Trying to reach someone in customer service it's difficult you call customer service phone number and the recording Cuts in and out you can only hear part of what they're saying they tell me to input my phone number but the message from them Cuts in halfway through my phone number every time I ended up trying chat with attack chat was messed up today I was able to get my phone number in chat and luckily the tech called me back knowing I was having an issue with chat

Calling customer service
Performance
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    10 months ago

    What kind of customer service help are you looking for? There are several Hughesnet reps on this site that can help with issues.

    • Bigt's avatar
      Bigt
      New Poster
      10 months ago

      I was just trying to get information about the new Jupiter 3. I have the 100 Gig plan and I wanted to know what the difference in cost was for New Jupiter 3 plus any installation fees. The taxi called me back after I gave up on chat not working right he called me and he was very helpful told me about the tutor French versions of Jupiter 3 and also how much it would cost for me to upgrade which would have to have a service call to set up the Jupiter 3 and he gave me the information what that would cost and then the monthly charges he was very helpful. 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        10 months ago

        I’m glad you got the answers you needed!