Calling customer service they're recording Cuts in and out will not accept my phone number no option

I was just trying to get information about the new Jupiter 3. I have the 100 Gig plan and I wanted to know what the difference in cost was for New Jupiter 3 plus any installation fees. The taxi called me back after I gave up on chat not working right he called me and he was very helpful told me about the tutor French versions of Jupiter 3 and also how much it would cost for me to upgrade which would have to have a service call to set up the Jupiter 3 and he gave me the information what that would cost and then the monthly charges he was very helpful.