Can't access modem control center

Onsite tech was just here, system works now and this problem (access to 192.168.0.1) is apparently resolved as well (don't know why, maybe because tech reset the modem). It turns out the original installer "forget" to put concrete in the hole to hold the pole on which the dish is mounted.  Thus, my antenna was "pointed at the ground", as today's tech put it. So, when I first contacted Hughesnet about my outage, a very crabby service rep. assured me he could see at his end that there was nothing wrong with my satellite connection. (He was interrupting me as I tried to explain we were having very serious storms.) If a tech wants to be all arrogant about his superior tech skills, he ought to also be correct in his assessment.

The missing concrete is interesting, as my best recollection is the original installer left to buy concrete at the local home depot and then returned to complete the installation. When I booked this service appointment, I was told I would have to pay something like $26 for the service call, even though I pay the monthly extra $20 for the service plan. I wonder if Hughesnet thinks I should pay for a service call caused by the failure of the original installer to do the job correctly?  Today's service guy was here in a pickup with an open bed and all of his equipment and materials were in [soggy] cardboard boxes. (We get lots of rain.) This does not instill confidence (though he did solve today's issues ...)

Never heard back from moderator Remy, despite my two PMs as requested by him. Fortunately, the issue is resolved and I can move on -- though "move on" may well be "return the equipment/cancel the account."