Forum Discussion

cmb366's avatar
cmb366
Sophomore
3 months ago

Can't see Usage Data in Usage Details on App or Browser Again

The same issue I had in June is happening again.  Up to 9/30/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone.  On 10/1/2024 it went to 100...
Data Management
Usage Data
cmb366's avatar
cmb366
Sophomore

Remy,

 

Any update on this.  It still isn't working in either my browser or the hughes.net app.  Thank you.

 

Remy's avatar
Remy
Moderator
3 months ago

cmb366,

 

Thanks for following up! Our engineering team is still working to locate a resolution. It seems there's a disconnect between where data is tracked, and how it connects to the website. This shouldn't impact your ability to use the service, and data is being tracked correctly in the background. We will continue to update you when we receive more information on our end!

 

Thanks,

Remy