Forum Discussion

cmb366's avatar
cmb366
Sophomore
6 months ago

Can't see Usage Data in Usage Details on App or Browser

Up until 5/31/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone.  On 6/1/2024 it went to 100GB and 50GB and has not moved.  The entire month...
Data Management
Usage Data
  • Remy's avatar
    Remy
    5 months ago

    cmb366,

     

    Your tokens should be restored now! Please let us know if you're able to see them, or if you encounter any issues going forward.

     

    Thanks,

    Remy

cmb366's avatar
cmb366
Sophomore

Remy,

 

I have activity on the usage meter starting yesterday (Monday) so hopefully it will continue and is fixed.  I still do not have my 115.8 missing data tokens restored.

 

Thank you.

 

Remy's avatar
Remy
Moderator
5 months ago

cmb366,

 

Your tokens should be restored now! Please let us know if you're able to see them, or if you encounter any issues going forward.

 

Thanks,

Remy

  • cmb366's avatar
    cmb366
    Sophomore
    3 months ago

    The same issue I had in June is happening again.  Up to 9/30/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone.  On 10/1/2024 it went to 100GB and 50GB and has not moved.  It is also the same when I log into my account using the browser.  I need to be able to track usage throughout the month.  Please fix the Usage monitor on my account.  Thank you.