We have TV streaming with a Roku stick. We had internet service with AT&T and had began to notice that when streaming on our TV, and using our mobile devices at the same time, that we would experien...
Oh, and concerning whether the Roku worked before we got Hughesnet, the answer would be "yes." We've only been streaming TV for about six months with it. The only problems we had were the occassional buffering issues that I would expect. But, when that happened it would be for a short time and was a minor annyoyance. But, we thought if we got Hughesnet (the only choices we have here are AT&T or satellite) that it would be better. And, we have two televisions with Roku sticks, and we hardly ever watch the second one. Thinking that the stick might be bad on the TV we usually watch, we swapped the sticks around and that didn't help any.
To better illustrate maybe, when we got a Hulu subscription we had to sign in to our account initially, and never had to do it again. Now, we may have to sign in several times per day and sometimes it won't even complete the sign in before it kicks us out with a "network error" message. Never had that problem with it before.
This may be the code you were asking about on the router. Of course, it is working now, but this is the current diagnostic code: "Diagnostic Code: 0000-0000-0000-0005"
That diagnostic code is normal. When you click System Status, the state code should be 0.0.0 -- fully operational.
What I meant when asking whether Roku worked before was whether it ever worked well with your Hughesnet subscription.
davidandjudy wrote:
This may be the code you were asking about on the router. Of course, it is working now, but this is the current diagnostic code: "Diagnostic Code: 0000-0000-0000-0005"
No. We've had major problems ever since connecting to HughesNet. As a matter of fact, when the technician hooked us up, we tested on one of my computers that we had an online connection. Then, I mentioned I wanted to check our television. So, we clicked on Hulu and it asked me to log in. We had only ever been asked for login info when we initially set up the account. I did not have the login info handy, but I assumed (incorrectly) that since my computer could connect that obviously I had a good internet connection. Technician left, I found my login info later, and logged in. Have been having to login several times each day ever since, (having never had that requirement before) and many times it won't even recognize my login credentials because I assume they aren't being uploaded. Other times, like right now, it accepts my login and works. Weird.
Are you using the built in WiFi of the HT2000W HughesNet modem or are you using your own router?
If the former, and if you're connected to the 5Ghz band (hug5...), can you try connecting using the 2.4Ghz band (hug2...) to see if it makes any difference?
If the latter, have you disabled the WiFi in the HT2000W to ensure that the two WiFi sources aren't fighting against each other?
I am using on the Hughesnet Router. At first, I was using another wirless router, but decided to eliminate that as a possible problem. It is unplugged and put away in a closet now.
No idea how to change from 5 GHz to 2.4 GHz. However, I don't believe the issue is related to wi-fi.
I THINK I MAY have stumbled upon what my problem was. Not sure yet, but everything seems to be working okay for right now anyway. I'm not confident enough to declare problem solved just yet. But, if it continues to work I will update this thread for anyone following.
If you can update everyone when you're sure you've found the issue, please do, as it can be very helpful for other subscribers.
davidandjudy wrote:
I THINK I MAY have stumbled upon what my problem was. Not sure yet, but everything seems to be working okay for right now anyway. I'm not confident enough to declare problem solved just yet. But, if it continues to work I will update this thread for anyone following.
Thanks for posting and welcome to the community! I'm glad to see you've been working with maratsade and GabeU. Please do keep us updated on what you just tried to improve performance on the Roku. Did you disable Interference Mitigation in your Roku? I've included the steps on how to do so for your reference.
Well, my Hughesnet service has been working much, much better for the past 48 hours or so. I can stream video again, although I do have a few interruptions during peak hours, but I can live with that.
If I fixed the problem, it is because I completely stumbled into it. Not sure anyone else in a hundred years would have this issue, but here goes: I am a photographer. I have a desktop computer that I use only for editing and storing photos. I have it connected with a Cat-5 cable to my router, but rarely (if ever) do I access the internet with it. I only have it on my LAN so I can pull photos from it to my laptop to share, print, etc.. Since that computer is not wirless, and I don't use it for internet access, I thought there could be no way that it could be causing any issue.
The Hughesnet router sits within about 3' of that desktop computer. While attempting to reboot my router/confirm the password, or something I accidentally knocked the router off the desk. No, I did not throw it, although I wanted to! Well, my wife was trying to watch Hulu with little success at this same time. A couple of minutes later, I heard her yell, "Whatever you did fixed it! I can watch TV now (previously the screen was showing "network error")! I jokingly told her that the only thing I did was knock the router off the desk and possibly showed it who was boss. Fully expecting to lose the TV signal again any minute, I didn't think much of it. To my surprise we were able to stream TV with no problem for the next couple of hours...something that only rarely happened in the past few days.
I could not believe my luck...just a good old-fashioned smack and the router was working! Several hours later, we were streaming TV right in the middle of the peak period with very few buffering interruptions. I was also online with my laptop taking care of some photography business. I tried to send a client a photo (which resides in a shared folder on my desktop) and suddenly I couldn't access my desktop. What could have happened? I investigate and noticed the network cable that should have been plugged into my desktop was not plugged in any more. The lock on it was broken. Seems when the router fell, the weight of it pulled directly on that network cable and yanked it out of my desktop. At the time, I could not figure why this would have caused my problem to be magically resolved, but I wasn't about to plug it back in...not just yet anyway.
I began thinking, and I remembered that there has been some kind of problem with that desktop computer installing Windows Updates. It will appear to automatically download the update, shutdown in order to install, but for some reason the update never actually installs. I wondered if somehow it wasn't downloading the update file in its entirety, or there was some kind of a glitch with it, the update couldn't install and as a result the computer kept trying to download the update files? I know that update packages are huge downloads, and if it were locked into some kind of cycle where it was constantly trying to download the update that it would use up a lot of my data. And, worse yet, I would be oblivious that it was doing so.
Now, this might all be coincidence and I might still have some problem with my Hughesnet service. But, I left the network cable unplugged on that computer for 36 hours or so and we had good service the entire time. Then, I turned off the "automatic download of updates" on the computer yesterday and reconnected the network cable. So far, so good. We have had the best experience for the past 48 hours or so that we have had since having Hughesnet installed. So, I'm keeping my fingers crossed.
Thank you for sharing what happened! I let our engineers know that a failing software update continuously trying to complete seems to be the culprit in your situation. Reminds me of another customer whose data was depleting constantly, turned out to be Google Drive trying to sync a corrupt file, over and over.
Anyway, this was very informative, thank you for taking the time to recount what happened. Please don't hesitate to contact us again if you have any other concerns.
If the problem was a constantly failing Windows update, you might be able to see it in the Windows Update History. I do remember a few times over the years where specific updates were failing to install with certain setups, causing a never ending cycle. There's normally a fix for it, which is often in the form of a tweak or manually downloaded Windows patch, but it depends on the specific update that's failing.
Good catch! Computers can do downright maddening things.
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
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stream video thru Roku most of the time","id":"message:116473","revisionNum":1,"repliesCount":22,"author":{"__ref":"User:user:93038"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:116473"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:116473"},"body@stripHtml({\"truncateLength\":200})":" We have TV streaming with a Roku stick. We had internet service with AT&T and had began to notice that when streaming on our TV, and using our mobile devices at the same time, that we would experien...","body@stringLength":"2652","rawBody":"
We have TV streaming with a Roku stick. We had internet service with AT&T and had began to notice that when streaming on our TV, and using our mobile devices at the same time, that we would experience some buffering. Not surprising, since the highest speed we could get with AT&T was 5MBps. So, we went with Hughesnet, figuring that 25MBps would be fine. Well, it hasn't worked right since we changed. We've only had Hughes for two weeks and have determined that something is just not right with the Hughesnet service. Sometimes we can stream, other times we cannot. Yesterday is a perfect example: For the entire day and night, our Roku said that we had a great wirless signal, but the router did not have a connection to the internet. Our router did have an internet connection because I could connect with my computer. But, I'm assuming the speed was not good enough for TV streaming. We could not even sign into our Hulu account. We called Hulu and they ran several checks and told us that our latency was too high. This morning, we are able to stream, but that may not last for long. We have rebooted everything, we have replaced the Roku stick, basically done everything we can think of. I have ran the \"testmy.net\" test several times. It usually shows that my download speed is pretty good but my latency averages well over 600ms, and sometimes up to 700ms. Last night, I ran several tests using \"speedtest.net\" (I know you all don't use that) on a computer that is wired-in with LAN cable, so not using wi-fi. My ping rate averaged better than 700ms. My download speed was usually pretty good, but my upload speed was zero. Once, the test wouldn't run and said \"Latency Test Error\" and several times it wouldn't run and displayed \"Socket Error.\" I am not a computer/networking expert. But, I do know that my 5MBps AT&T service worked MUCH better than what I have been experiencing the past two weeks with the much faster Hughesnet. I'm trying to share the testmy.net test here that I just ran, but not sure if I'm doing it right (I have much more testmy.net history): <a href=\"https://testmy.net/quickstats/davidandjudy\">davidandjudy's Speed Test Results</a><iframe loading=\"lazy\" src=\"https://testmy.net/quickstats/davidandjudy&f=1\" scrolling=\"no\" frameborder=\"0\" height=\"380\" width=\"100%\"></iframe>
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This may be the code you were asking about on the router. Of course, it is working now, but this is the current diagnostic code: \"Diagnostic Code: 0000-0000-0000-0005\"
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This may be the code you were asking about on the router. Of course, it is working now, but this is the current diagnostic code: \"Diagnostic Code: 0000-0000-0000-0005\"
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Good morning davidandjudy,
Thanks for posting and welcome to the community! I'm glad to see you've been working with maratsade and GabeU. Please do keep us updated on what you just tried to improve performance on the Roku. Did you disable Interference Mitigation in your Roku? I've included the steps on how to do so for your reference.
Please also PM me your account number or phone number on the account so I can run diagnostics on your system.
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Well, my Hughesnet service has been working much, much better for the past 48 hours or so. I can stream video again, although I do have a few interruptions during peak hours, but I can live with that.
If I fixed the problem, it is because I completely stumbled into it. Not sure anyone else in a hundred years would have this issue, but here goes: I am a photographer. I have a desktop computer that I use only for editing and storing photos. I have it connected with a Cat-5 cable to my router, but rarely (if ever) do I access the internet with it. I only have it on my LAN so I can pull photos from it to my laptop to share, print, etc.. Since that computer is not wirless, and I don't use it for internet access, I thought there could be no way that it could be causing any issue.
The Hughesnet router sits within about 3' of that desktop computer. While attempting to reboot my router/confirm the password, or something I accidentally knocked the router off the desk. No, I did not throw it, although I wanted to! Well, my wife was trying to watch Hulu with little success at this same time. A couple of minutes later, I heard her yell, \"Whatever you did fixed it! I can watch TV now (previously the screen was showing \"network error\")! I jokingly told her that the only thing I did was knock the router off the desk and possibly showed it who was boss. Fully expecting to lose the TV signal again any minute, I didn't think much of it. To my surprise we were able to stream TV with no problem for the next couple of hours...something that only rarely happened in the past few days.
I could not believe my luck...just a good old-fashioned smack and the router was working! Several hours later, we were streaming TV right in the middle of the peak period with very few buffering interruptions. I was also online with my laptop taking care of some photography business. I tried to send a client a photo (which resides in a shared folder on my desktop) and suddenly I couldn't access my desktop. What could have happened? I investigate and noticed the network cable that should have been plugged into my desktop was not plugged in any more. The lock on it was broken. Seems when the router fell, the weight of it pulled directly on that network cable and yanked it out of my desktop. At the time, I could not figure why this would have caused my problem to be magically resolved, but I wasn't about to plug it back in...not just yet anyway.
I began thinking, and I remembered that there has been some kind of problem with that desktop computer installing Windows Updates. It will appear to automatically download the update, shutdown in order to install, but for some reason the update never actually installs. I wondered if somehow it wasn't downloading the update file in its entirety, or there was some kind of a glitch with it, the update couldn't install and as a result the computer kept trying to download the update files? I know that update packages are huge downloads, and if it were locked into some kind of cycle where it was constantly trying to download the update that it would use up a lot of my data. And, worse yet, I would be oblivious that it was doing so.
Now, this might all be coincidence and I might still have some problem with my Hughesnet service. But, I left the network cable unplugged on that computer for 36 hours or so and we had good service the entire time. Then, I turned off the \"automatic download of updates\" on the computer yesterday and reconnected the network cable. So far, so good. We have had the best experience for the past 48 hours or so that we have had since having Hughesnet installed. So, I'm keeping my fingers crossed.
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Oh, and concerning whether the Roku worked before we got Hughesnet, the answer would be \"yes.\" We've only been streaming TV for about six months with it. The only problems we had were the occassional buffering issues that I would expect. But, when that happened it would be for a short time and was a minor annyoyance. But, we thought if we got Hughesnet (the only choices we have here are AT&T or satellite) that it would be better. And, we have two televisions with Roku sticks, and we hardly ever watch the second one. Thinking that the stick might be bad on the TV we usually watch, we swapped the sticks around and that didn't help any.
To better illustrate maybe, when we got a Hulu subscription we had to sign in to our account initially, and never had to do it again. Now, we may have to sign in several times per day and sometimes it won't even complete the sign in before it kicks us out with a \"network error\" message. Never had that problem with it before.
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Oh, and concerning whether the Roku worked before we got Hughesnet, the answer would be \"yes.\" We've only been streaming TV for about six months with it. The only problems we had were the occassional buffering issues that I would expect. But, when that happened it would be for a short time and was a minor annyoyance. But, we thought if we got Hughesnet (the only choices we have here are AT&T or satellite) that it would be better. And, we have two televisions with Roku sticks, and we hardly ever watch the second one. Thinking that the stick might be bad on the TV we usually watch, we swapped the sticks around and that didn't help any.
To better illustrate maybe, when we got a Hulu subscription we had to sign in to our account initially, and never had to do it again. Now, we may have to sign in several times per day and sometimes it won't even complete the sign in before it kicks us out with a \"network error\" message. Never had that problem with it before.
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That diagnostic code is normal. When you click System Status, the state code should be 0.0.0 -- fully operational.
What I meant when asking whether Roku worked before was whether it ever worked well with your Hughesnet subscription.
davidandjudy wrote:
This may be the code you were asking about on the router. Of course, it is working now, but this is the current diagnostic code: \"Diagnostic Code: 0000-0000-0000-0005\"
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No. We've had major problems ever since connecting to HughesNet. As a matter of fact, when the technician hooked us up, we tested on one of my computers that we had an online connection. Then, I mentioned I wanted to check our television. So, we clicked on Hulu and it asked me to log in. We had only ever been asked for login info when we initially set up the account. I did not have the login info handy, but I assumed (incorrectly) that since my computer could connect that obviously I had a good internet connection. Technician left, I found my login info later, and logged in. Have been having to login several times each day ever since, (having never had that requirement before) and many times it won't even recognize my login credentials because I assume they aren't being uploaded. Other times, like right now, it accepts my login and works. Weird.
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Are you using the built in WiFi of the HT2000W HughesNet modem or are you using your own router?
If the former, and if you're connected to the 5Ghz band (hug5...), can you try connecting using the 2.4Ghz band (hug2...) to see if it makes any difference?
If the latter, have you disabled the WiFi in the HT2000W to ensure that the two WiFi sources aren't fighting against each other?
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I am using on the Hughesnet Router. At first, I was using another wirless router, but decided to eliminate that as a possible problem. It is unplugged and put away in a closet now.
No idea how to change from 5 GHz to 2.4 GHz. However, I don't believe the issue is related to wi-fi.
I THINK I MAY have stumbled upon what my problem was. Not sure yet, but everything seems to be working okay for right now anyway. I'm not confident enough to declare problem solved just yet. But, if it continues to work I will update this thread for anyone following.
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If you can update everyone when you're sure you've found the issue, please do, as it can be very helpful for other subscribers.
davidandjudy wrote:
I THINK I MAY have stumbled upon what my problem was. Not sure yet, but everything seems to be working okay for right now anyway. I'm not confident enough to declare problem solved just yet. But, if it continues to work I will update this thread for anyone following.
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In short: show the router who's boss whenever it's not behaving.
Seriously, did you try plugging the cable back in to see if the problem returned? That'd show you that you hit (ha ha) the right issue.
Glad you're back in business with streaming, though!
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Hi davidandjudy,
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Thank you for sharing what happened! I let our engineers know that a failing software update continuously trying to complete seems to be the culprit in your situation. Reminds me of another customer whose data was depleting constantly, turned out to be Google Drive trying to sync a corrupt file, over and over.
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Anyway, this was very informative, thank you for taking the time to recount what happened. Please don't hesitate to contact us again if you have any other concerns.
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If the problem was a constantly failing Windows update, you might be able to see it in the Windows Update History. I do remember a few times over the years where specific updates were failing to install with certain setups, causing a never ending cycle. There's normally a fix for it, which is often in the form of a tweak or manually downloaded Windows patch, but it depends on the specific update that's failing.
Good catch! Computers can do downright maddening things.
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Good morning davidandjudy,
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Engineering is curious: you're also able to stream successfully on your Roku? What's the model of your Roku stick?
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Good morning davidandjudy,
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It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
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