Forum Discussion

krevbot's avatar
krevbot
New Poster
5 years ago

Certain Pages / Certain Browsers - not loading - TTL?

Hello, We've recently had HughesNet installed on Saturday, and initially I was very impressed with the technician (even though he was promising 25 GIGabytes down, which makes no sense because we have ...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi krevbot,

     

      I'm glad you found the community, thank you for posting. These details are useful, I'm sending these over to our engineers who are working on this already. 

     

    As soon as we have an update, we will add it to www.hninfo.us/worktips.  We appreciate your patience during this time of extremely high Internet usage.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

Liz's avatar
Liz
Moderator
5 years ago

Hi krevbot,

 

  I'm glad you found the community, thank you for posting. These details are useful, I'm sending these over to our engineers who are working on this already. 

 

As soon as we have an update, we will add it to www.hninfo.us/worktips.  We appreciate your patience during this time of extremely high Internet usage.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

  • PapaGator's avatar
    PapaGator
    New Poster
    5 years ago

    Liz,

     

    I believe I'm having a similar problem:  many of the websites I have previously been able to access, without issue, now report the following error when I attempt to access them using Chrome (this one is specific to Norton, but the error is the same for the others as well):  

     

    This site can’t be reached

    my.norton.com’s server IP address could not be found.
    Try running Windows Network Diagnostics.
    DNS_PROBE_FINISHED_NXDOMAIN

    Reload

     

    For many of the sites, if I keep reloading, or close the tab and re-link, the site will eventually open after 3 - 12 or more tries.  However, with Norton, I have gone for hours where the domain would not resolve.  This is very frustrating, and was not a problem previously (I have used Hughes either directly or through Dish for ~5 years).  With the Norton site, when I'm finally able to access the site, I can't download the software to my desktop; it fails due to a "network error" after downloading 3-5 MB (using Chrome).  I was able to download the software to my labtop without issue, by going into town and using my chruch's cable network access point, so this doesn't appear to be a Norton website issue on their end. 

     

    I'm also having problems with my phone, which is VOIP through Hughes:  garbled voice, dropped calls, voicemail files corrupted.

     

    Is this related to the problem you've described, or should I open my own thread?

     

    Any help, would be appreciated.

     

    • robinloraditch's avatar
      robinloraditch
      Junior
      5 years ago

      I would honestly open a new thread, as it may get you a faster response with a mod.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      "Is this related to the problem you've described, or should I open my own thread?"

       

      It may very well be the same issue, but I imagine they can use the data to add to what they already have. Could you provide more examples of pages that don't work for you?

       

      Like Robin suggested, it might be a good idea to start a new topic under Tech Support.