Forum Discussion

Drain013's avatar
Drain013
Freshman
7 years ago
Solved

Code 11.2.1

Our internet randomly went out tonight. Diagnostic code is showing 0000-0000-0000-0027. State code just says a problem receiving data has occurred. I’ve tried to reboot it several times but it still w...
@amanda
@damian
@Liz
Performance
  • GabeU's avatar
    GabeU
    7 years ago

    Drain013 

     

    Most of the time an 11.2.1 State Code is seen it's due to inclement weather at either your own location or that of your gateway.  It's usually a transient state. 

     

    If it's still happening tomorrow (Wednesday), a rep will most likely want to take a look, so please be sure to leave your modem plugged in so that they can run remote diagnostics on your HughesNet equipment if they deem it necessary. 

     

    If you want to take a look to see if there is bad weather at your gateway, here's a site with instructions on how to determine where it is, as it will be far from you.  The site belongs to "Corrosive", who is a long time Community member.  

Drain013's avatar
Drain013
Freshman
6 years ago
I’ve now been without internet since Wednesday and they keep saying it’s weather related even though it’s sunny and fine outside...
maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

They may be referencing the weather at your gateway, which is always in another state. 

 

Edit: Do you know how to find where your gateway is? See this site for a tutorial: https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/

 

Then you can check the weather there and see if it's really bad weather.

 

Drain013 wrote:
they keep saying it’s weather related even though it’s sunny and fine outside...