Forum Discussion
Code 11.2.1
Most of the time an 11.2.1 State Code is seen it's due to inclement weather at either your own location or that of your gateway. It's usually a transient state.
If it's still happening tomorrow (Wednesday), a rep will most likely want to take a look, so please be sure to leave your modem plugged in so that they can run remote diagnostics on your HughesNet equipment if they deem it necessary.
If you want to take a look to see if there is bad weather at your gateway, here's a site with instructions on how to determine where it is, as it will be far from you. The site belongs to "Corrosive", who is a long time Community member.
I am sorry to hear you are still experiencing an issue with the service. Since we still do not have communication with the modem and you state the weather is now clear in your area, I would like to send a technician out, as there is nothing further we can do remotely. Scheduling an appointment for a specific day you may be difficult depending on the availability of the technician. Please private message me with days and times that would work best. I will review the schedule based on your answers and present you with the ones that match closest. Also, please provide me with a primary email and the name and phone number of the person most likely to be there for the repair. This person does not have to be yourself but they must be over 18 years old.
-Damian
It appears you recently had a technician come out to repair the service now that the weather is better, and things are back up and running. Since we have not received a response from you, this thread will be closed. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
-Damian
