Connected, but no internet

kandnball,

Thank you for reaching out to us and I am sorry to hear this. Due to the type of issues you are experiencing, we are unable to connect to the modem remotely. This means we will need your help to find the state code to gives us a specific reason for what you are experiencing without having to replace the modem or potentially send a tech out yet. 

We will need you to access the modems internal interface (System Control Center) . To do this, open any browser you would like on a computer or device connected to your HughesNet modem. In the address bar at the top of the page, type in 192.168.0.1 or systemcontrolcenter.com. This will populate the control center for your modem. At the top of the page, please click on the "System Status" link. The next page will load where the state code will be displayed in the first information box. Your state code should be in a format such as "0.0.0" . Please let me now what state code you see -Damian