Connected, but no internet

kandnball,

Thank you for providing me this info. Thankfully, it appears your modem is still functional. The main issue appears to be in the communication between the dish at your property and the satellite in space. These state codes are common during weather related issues such as cloud heavy to moderate cloud coverage/rain or both. The dish is attempting to re-establish signal but it can't because skies may not be clear enough. I do see the modem is reporting light rain and cloud coverage for the line of sight. I would need to wait until the weather is clear to have you determine the updated state code or be able to run it myself remotely once the signal is functioning in some capacity, even if its intermittent still. This would be to rule out this being caused by weather only. If you do not wish to wait for the weather to clear for a retest, you can call our support line at 1-866-347-3292 to have a technician sent out. In most cases, our phone reps will want to test when weather is clear as well. It is worth a try if you are trying to have a faster resolution. I do apologize for any inconvenience this may cause.  -Damian