Forum Discussion
Constant buffering on Youtube
For the last 2 weeks I have had a hard time when trying to watch a Youtube video. Some buffering before 8 am, which has never occurred before. At night the problem is much worse. Sometimes the v...
Thank you for this information, I'm sending you a replacement HT2000w, it should arrive in the next few days. Please let me know if you're still having intermittent connectivity with your wifi network.
Your cooperation, patience, and understanding are much appreciated.
Thank you Gabe for your reply. The modem is out in the open where the installer placed it. I will leave it on all day as you suggested.
Just an update, this morning I lost my internet connection for a few minutes. When it came back I got on the Hughesnet System Control Center and ran the connectivity test again. It now shows 0 packet loss and it says I have a good connection to the internet.
Sorry for the constant updates. I was watching a YouTube video and it started buffering so I ran the connectivity test again. 20 % packet loss and it says I have limited connectivity to the gateway.
Hi rustythecur,
No, thank you for the constant updates, good to keep us informed about your experiences. I can use this info to escalate to engineering. First I do have some questions: Does the buffering persist in the YouTube app on a mobile device/tablet? I wonder if there may be a browser plugin/extension that may be affecting how YouTube videos are delivered. The TOH website might deliver its media content differently, which might be why you were able to stream with no issues there.
Hi Liz,
I am using a MacBook Pro connected by wifi and a pc connected by a ethernet cable. The mac is my primary device I just turned on the pc to see if it was experiencing the same problem. It was. I have been working out side most of the day but when I have been inside I have done the connectivity test on the Hughesnet System Control Center. Once I could not connect to the internet however after a few minutes I could, sometimes the test says I have 0% packet loss and a good conection to the gateway. Other times the test resualt is 10% or 20% or 30% packett loss and that I have a limited connection to the gateway.
For instance when I came in before I read your message the test said 0% packet loss. After reading your message I repeated the test and the result was 20% packet loss.
Thank you for your time
