Forum Discussion
Constant buffering on Youtube
For the last 2 weeks I have had a hard time when trying to watch a Youtube video. Some buffering before 8 am, which has never occurred before. At night the problem is much worse. Sometimes the v...
Thank you for this information, I'm sending you a replacement HT2000w, it should arrive in the next few days. Please let me know if you're still having intermittent connectivity with your wifi network.
Your cooperation, patience, and understanding are much appreciated.
Good morning rustythecur,
Thanks for the details. Right now I just want to determine if the HughesNet modem by itself is intermittently disconnecting. When you're able, please try using just the computer directly connected to the HughesNet modem. Let me know if you encounter the internet disconnecting. If you find yourself with no internet access at any point, please go to the System Control Center at 192.168.0.1 and note the state code. You can see the state code if you click on the system status button at the top.
Your cooperation, patience, and understanding are much appreciated.
Hi Liz,
The computer connected directly to the modem did not disconnect from the internet this weekend. The computer connected to the HughesNet wifi network did but I can not access the System Control Center on that computer when it can not connect.
This 1st test was done when I could not watch a video without constant buffering, also regular web pages load very slowly.
Terminal/Gateway Connectivity Test
Connectivity Test in progress... 100%
IP Gateway MID27HNSIGW62A001Adv
Packet Loss 30%
Average Delay 6,151 ms
Minimum Delay 5,740 ms
Maximum Delay 6,500 ms
You have limited connectivity to the gateway.
This second test everything was working normally. The second test was about 5 minutes after the first.
Terminal/Gateway Connectivity Test
Connectivity Test in progress... 100%
IP Gateway MID27HNSIGW62A001Adv
Packet Loss 0%
Average Delay 618 ms
Minimum Delay 570 ms
Maximum Delay 680 ms
You have good connectivity to the gateway.
Hi rustythecur,
Thank you for this bit of information this helps. These tests and when you noticed video buffering and slow loading pages, these were when you were directly connected to the HughesNet modem?
What error message are you seeing when you can't connect to the internet via HughesNet wifi?
What error message are you seeing when you can't connect to the SCC via HughesNet wifi?
Edit: Also, if you aren't able to connect to the HughesNet wifi network, please let me know which LEDs on the modem are lit.
Your cooperation, patience, and understanding are much appreciated.
Hi Liz,
Below is the message I get when I lose my connection to the internet and when I cannot connect to the SCC. To be clear I try to access a website, the page on my screen goes white, the bar at the top of the page spins a bit then this page comes up. I then try and go to the SCC, the page goes white, the top spins or gyrates or whatever you call after 15 or 30 seconds the page below comes up. I hope this helps.
"Hmm. We can't connect that site.
It appears you are not connected to the internet.
Here are two things you can try.
Check you network connection.
If you are connected but behind a firewall check that firefox has permission to access
the web."
Near as I can tell the same lights are on or flashing when I lose my connection
A correction when I try and connect to the SCC I get this message
"Unable to connect
Firefox can’t establish a connection to the server at 192.168.0.1.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."I then switched to the NetGear modem and went to the SCC page and checked the System Status and saw the following state code,
"State Code 14.1.1 -- No devices connected" this was followed with a red x
Also at the top of the page was "Diagnostic Code 0000-0000-0000-0049
Another correction while I could not connect to the internet all the lights were on but none were flashing on the HughesNet Modem
Thank you for this information, I'm sending you a replacement HT2000w, it should arrive in the next few days. Please let me know if you're still having intermittent connectivity with your wifi network.
Your cooperation, patience, and understanding are much appreciated.
Thank you Liz I really appreciate your efforts to help me. I am sure this will solve my problem. After the modem arrives if everything works as expected I will hit the accept as solution button below your post.
Thanks again.
