Crappy tech support for slow internet
Long story short - poor tech support that can't seem to fix my slow internet, can't get a supervisor on the phone and apparently a genius in the billing department thinks I don't have a problem despi...
Forum Discussion
Thanks to both. Checked my beam to discover it is 84.
rgray58,
Thank you for reaching out! I was able to find your account through your Community profile, which is great! It seems you do have a case that has been escalated, and it appears your case is being actively investigated. I'll be keeping an eye on the case, and will make sure you receive your callback from the escalation team. I looked into beam 84 as well, and it seems there's currently no ongoing issues known with that specific beam. We appreciate your patience!
Thanks,
Remy
I'm beginning to think speed tests can be worthless. I have spent probably 12 hours or more over the past month or so with tech support - Level 1, 2, 3 and I guess what amounts to 4 - engineering. My modem has been replaced and a technician came out to find my dish was a bit out of alignment and some mounting screws loose. After all of this nothing changed. My speed tests (testmy.net and Hughesnet) tend to stay about 1Mbps download with 2-3 Mbps upload. I set up testmy.net to run a test very 2 hours and see most download tests at less than 2Mbps. But sometimes I do see better - some still less than Hughesnet's goal of 15. Sometimes I get bursts of over 25. But what's odd is that the various levels of tech support to include engineering have had extensive problems running speed tests from their end. Most of the time they get 0. They tell me they get zero and I run a test and get a figure (always low).
BUT - I can stream Youtube, HBO MAX, Amazon Prime. I can run a speed test and get less than 1 Mbps and then immediately open a streaming site and stream fine, and then immediately run a speed test and still get less than 1.
I don't get it.
