Forum Discussion
Crappy tech support for slow internet
Long story short - poor tech support that can't seem to fix my slow internet, can't get a supervisor on the phone and apparently a genius in the billing department thinks I don't have a problem despi...
Thanks to both. Checked my beam to discover it is 84.
rgray58,
Thank you for reaching out! I was able to find your account through your Community profile, which is great! It seems you do have a case that has been escalated, and it appears your case is being actively investigated. I'll be keeping an eye on the case, and will make sure you receive your callback from the escalation team. I looked into beam 84 as well, and it seems there's currently no ongoing issues known with that specific beam. We appreciate your patience!
Thanks,
Remy
