Another success. I'm going to assume that this is completely fixed, so I'll "Solution" this thread.
Jimwillrace wrote:Yes it is dumb, I can cancel any other type of card and have a new one issued in 3 days. You still have the same problem as you have with a prepaid card.
Cancelling your card doesn't cancel your account, nor the judgment that can be filed against it for non payment.
Not allowing prepaid cards has a valid reason.
Just ran into this myself a couple days ago. My prepaid card has been accepted for payment from day 1, over 6 or so years. No problems at all until I tried to change my prepaid card type and number. It was another prepaid card but with AMEX not VISA. I want this capability back for sure.
I still haven't tried to use my prepaid card for automatic payments, so I haven't run into any issue since they again allowed them for manual payments. I REALLY hated those couple of months where I had to give my CC info over the phone. Even if it's a known business I just don't trust people when I have to do that. :(
I got a new card a couple of months back and it worked without issue, but again, this is only with manual payments. And, to by honest, though I'm a little nervous about having to input the information every time I make said payment, I think I'll still keep it this way instead of trying to set up automatic payments, which, from the sounds of it, might not work right now, anyway. :p
Hopefully Liz or Amanda will be able to look into the issue you're having with the new card.
I still contemplate switching to automatic payments every now and again, but I'm a little nervous about it.
Years ago, I had an issue with a manual payment that was "double billed" (using a bank issued debit card, but as a credit card). HughesNet didn't believe me, and I ended up in a three way call with HughesNet and my bank. After my bank told them that, sure enough, they took the payment out twice, they still said, in so many words, "No, we did not. We billed once. We did not take your money a second time."
In order to prevent a couple of checks from bouncing the bank covered the extra amount. Finally, about three months later, I got an "apology" letter from HughesNet, stating that they had found that, in fact, they had double billed me, and that they would give a credit for the next bill, which they did. I notified the bank and, the next month, they took their loaned money back.
So, in the end, everything worked out, but since then I've been a little reluctant to set up automatic payments because of that whole episode. It happened in, perhaps, 2008 or 2009. I can't remember, for sure.
