Forum Discussion
Customer with extremely poor service
Hi Cal,
I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?
As you probably saw, the testmy results were from the automated test cycle and were not running during the Aug10 window. I modifed the auto test for a 25mb download test, and am currently using that one. I'll be more closely monitoring activity and will post ping loop results (screenshots) during the next slooooow performance cycle.
On Aug 10, when the network performance really tanked, there was no inclement weather at my location or at the NOC in Gaithersburg, MD. Both ping loops to Google and using the Connectity Test to the HN Gateway showed 10-30% packet losses during that period. Would be nice if Connectiity Test results were stored automatically.
None of the J2 gateways are at the NOC in Maryland... They are all scattered out on the western half of the country.
