Forum Discussion

cal.gilbert's avatar
cal.gilbert
Sophomore
9 years ago
Solved

Customer with extremely poor service

Although I'm not a new customer (been with Hughesnet for about 10 years), I too have seen unacceptable latency issues and poor network performance in the evenings.  I too am using the Gen5 Modem on...
  • Liz's avatar
    Liz
    9 years ago

    Hi Cal,

     

    I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?

     

     

GabeU's avatar
GabeU
Distinguished Professor IV
9 years ago

cal.gilbert

 

It's nothing unusual.  I've had my modem powered up for about twenty minutes, and this is what I have so far....

 

Liz's avatar
Liz
Moderator
9 years ago

Hi Cal,

 

I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?

 

 

  • cal.gilbert's avatar
    cal.gilbert
    Sophomore
    9 years ago

    Liz:
    Thank you for the follow-up.  It appears from my brief testing and general surfing that at least for now, the evening latency issues are definitely improved.  I'll keep up periodic testing and update if needed. Fingers crossed that the network adjustments will keep performance at an acceptable level.

    Thanks to the responders for providing insightful information to my posts. 

     

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    Wonderful to hear, cal.gilbert. Thank you for the confirmation!

     

  • japabozaji's avatar
    japabozaji
    Spectator
    9 years ago

    REALLY?!?!?!?!  What a surprize.  Such a lousy internet provider.

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    Hi japabozaji,

     

    Please start your own topic if you have concerns with your service you'd like us to address for you.

     

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    I'm going to lock this thread since you've confirmed we resolved your speed concerns. Feel free to start a new topic if you have other concerns with which we can help.