The HughesNet reps on this site can help with this. They will be back Monday and they work regular business hours, though one or two are sometimes here a bit later.
If they can't find your account based on your community username, they will request that you send them account information (such as account number or phone number associated with the account) privately.
Thank you for responding. I hope someone can help. It is really frustrating.
Mr_Mrs_Sexton,
Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
Thank you for responding.
I tried several times to send a private message through the link you provided but I kept getting the following error:
I kept trying to send it and eventually got this message:
I don't know if you got the private message or not.
"I don't know if you got the private message or not."
Probably not. Check your Sent box. If it's not there, it never went through.
If you get the error about reaching the message limit, leave the message up on the screen and wait about 2 or 3 minutes. Then come back and click Send again. Make sure you only do one click. The system interprets more than one click, (for example a double click, something users may not even realize they're doing) as an attempt to spam the system, so it gives you an error.
If errors continue, login using a different browser and try the same procedure.
[Edited to change content]
Don't know if this will be of any help but I've noticed that every night for the past 5-7 days the problem starts at 3:00AM Central Standard Time Zone (2:00AM since daylight savings time change). I don't know if there is some sort of scheduled updating or maintenance going on but it will run fine with few interruptions for a few hours without or with few red X's beside DNS Acceleration[N] and then at 3:00/2:00AM, the speed just drops and the DNS Acceleration[N] problem will start showing up again on the dashboard diagnostics. This is while we are in our Bonus Zone, still have 22.2 GB of data remaining and System Status indicates everything is running fine.
After struggling for 45 minutes to get into my account and having to refresh pages that kept getting stuck in a loading loop, I gave up on trying to get the results of a speed test.
