You must also go back into Purchase Tokens and Use the ones available.
Hi JRHill02,
I see it's your first post here, so welcome to the community! That's a great catch, thank you for sharing your findings here! It may be useful for other Google Drive users who also may be in the same boat. I sent you a token so you can continue your observations on usage.
While I was looking at your account, I noticed that the radio on your dish should be replaced. I've created a complimentary dispatch to get that addressed so your system is performing optimally.
Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jun 27, 2018 between 02:00 PM-05:00 PM . Call us at 866.347.3292 and reference case #113280937 if you need to reschedule. Please let us know how the site visit goes.
Just added the token. Seems I had other unused ones that I didn't know about (thx for the tip birddog).
I have to add this: I have avoided calling HN Cust Serv like it would be the plague. I was a phone rep for many, many years and one thing I can't stand is someone on the other end, regardless of their location, who knows basically nothing except what's on a script. I try to be understanding but one can also understand my patience wears thin quickly. But now I have discovered another venue that gets me to knowledgable AND helpful folks - and much easier than on the phone from an off-grid location with 1x phone data, 2 bars of signal and no roads or services (yes, thats what ultimately happens to retired phone reps).
So thanks to all of you who cover this duty - probably while you're doing "other duties as assigned", or this would be that (wink). I'll update this thread with findings later.
