You must also go back into Purchase Tokens and Use the ones available.
Hi JRHill02,
I see it's your first post here, so welcome to the community! That's a great catch, thank you for sharing your findings here! It may be useful for other Google Drive users who also may be in the same boat. I sent you a token so you can continue your observations on usage.
While I was looking at your account, I noticed that the radio on your dish should be replaced. I've created a complimentary dispatch to get that addressed so your system is performing optimally.
Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jun 27, 2018 between 02:00 PM-05:00 PM . Call us at 866.347.3292 and reference case #113280937 if you need to reschedule. Please let us know how the site visit goes.
Hi Liz, I have not heard from anyone by the evening before the scheduled service call you set up. Here is the chat thread - just FYI:
i am to receive a service call tomorrow but have not been notified: case #113280937.Please verfify.
8:16 PM
Please wait while we are looking for an available representative...
8:16 PM
Representative found. Connecting...
Thank you for contacting HughesNet Support. This is Ellen Hale. I appreciate the opportunity to assist you today.
8:17 PM
Let me go ahead and check that here for you Jim.
8:17 PM
hello ellen
8:17 PM
Hi Jim. I'm pulling up your account real quick.
8:18 PM
TY
8:18 PM
if I may ask, you have an idea what time is your service call tomorrow?
8:20 PM
"While I was looking at your account, I noticed that the radio on your dish should be replaced. I've created a complimentary dispatch to get that addressed so your system is performing optimally. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jun 27, 2018 between 02:00 PM-05:00 PM . Call us at 866.347.3292 and reference case #113280937 if you need to reschedule. Please let us know how the site visit goes. Thanks, Liz'
8:21 PM
Yes Jim?
8:22 PM
'Wednesday, Jun 27, 2018 between 02:00 PM-05:00 PM '
8:22 PM
Ellen, are you still available?
8:25 PM
We have not heard from you for some time. Please respond within the next few minutes to prevent your chat session from expiring.
8:28 PM
I want to verify if you have read my previous message so I could re-send it to you if you were not able to receive it?
8:28 PM
Can you confirm the arrival time,plz?
8:28 PM
That is not showing yet Jim. If you want, you have the option to contact them directly, we can give you their direct number.
8:29 PM
Why do I have to contact someone? I called HughesNet. Can you not solve this internally?
8:31 PM
Ellen,are you there?
Yes I'm here Jim, have you received my message?
8:34 PM
Yes, I called upon you. Please resolve the appointment time.
8:36
Jim, as much as I want to. All we can do here is to set up and appointment or cancel an appointment. We don't have the time when technician will come. If I will give you, I'm lying then.
For you to get that specific information, we advise contacting them directly.
8:37 PM
I don't understand who "them" would be... I contacted HughesNet about HughesNet service. Please explain.
8:39 PM
?
8:41 PM
And would there be anything else I can help you with for today?
I have a hard time believing I was talking to a human. anyway, Liz, the replacement of the radio is currently unresolved. Sigh.
All of us Hughesnet techs are sub contractors. All HNS can do is set up the appointment.. For me.. I always call the day before. and give the 3 hour window. Then keep the customer informed if for any reason I am running late.. I also call when I'm about 30 minutes out..
Good morning JRHill02,
Thanks for letting me know. Our techs should be reaching out before the scheduled appointment to confirm. I've contacted our installs department that oversees our tech dealers because interestingly, your assigned local dealer is Dish Network, and I don't even have a contact for specific technician. I'll let you know once I have any news to share. I hope the visit goes well, regardless.
Hi JRHill02,
Just got word back, your site is next in route for the tech. They're showing a 12:30-1:30pm your local time for arrival.
Thanks Liz. Indeed, the tech did show up and it was the same guy who had originally done the site inspection when I changed from DishNet to Gen5. He apologized for the confusion and said the request had come to him in an unusual way.... S'ok, All done now.
He verified the speed was very low and replaced the "radio". There was no improvement. The dish was off a bit and he mentioned that could contribute to the data consumption I am experiencing. Still, after repointing, the speed was not to his liking and he replaced the modem as well. I haven't run any speed tests, before or after, but resonse is noticably better and data consumption is now within reason.
So exactly what was the problem is unclear. But since it's popular right now, I'll blame the Russians (wink). Again, thanks folks.
Best,
Jim
