Forum Discussion

Morgan36701's avatar
Morgan36701
Freshman
8 years ago
Solved

Data usage goes like wildfire

I was told to do the 24 hours test. Was told zero devices was connected and call in 24. I did and said sorry test no good you had device connected. 100% sure I didnt. The. Told to unplug and call back...
Data Management
Data Usage
  • Amanda's avatar
    Amanda
    8 years ago

    Hi Morgan36701

     

    Welcome to our community and thank you for your post. I am sure we can narrow down the problem together and get this resolved. It appears that aside from the two phones mentioned, there has also been an Xbox accessing the internet too. The easiest thing we can do to start is do the data test again, you won't need to do it for 24 hours (more than 5 hours is acceptable, some prefer to do it overnight).

    I will add data to your account for the test and all you will need to provide is the day and time you disconnected devices/turned off wi-fi, then the day and time you re-connected. The power and coaxial cables should remain connected in order for us to see logged data. Your patience and cooperation are appreciated.

     

    ~Amanda

     

Morgan36701's avatar
Morgan36701
Freshman
8 years ago
Thanks. During the 24 hour test all devices where off and ssid was disabled on network. They said I still had a device get used during that time so test failed and would have to repeat. Frustrating
Morgan36701's avatar
Morgan36701
Freshman
8 years ago
I've checked meter one day every 30min or so and it counted down quickly :(
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    Morgan36701

     

     

    You indicated that the only thing you use with the service is two phones.  If you list what they are, and I don't mean specifics, just basically what they are, someone familiar with them might be able to help figure out what's using the data.  I only have a tracfone, so I wouldn't be very helpful in that endeavor.  

     

    Also, you might want to take a look at the connected devices list in the WiFi section of the System Control Center.

     

    Go to http://192.168.0.1/#!/usage , click WiFi Settings on the left, enter your password (admin if you haven't changed it), and then click on Devices in the Status box on the lower right.  Do that just to make sure nothing is connected that you aren't aware of.