I was told to do the 24 hours test. Was told zero devices was connected and call in 24. I did and said sorry test no good you had device connected. 100% sure I didnt. The. Told to unplug and call back...
Welcome to our community and thank you for your post. I am sure we can narrow down the problem together and get this resolved. It appears that aside from the two phones mentioned, there has also been an Xbox accessing the internet too. The easiest thing we can do to start is do the data test again, you won't need to do it for 24 hours (more than 5 hours is acceptable, some prefer to do it overnight).
I will add data to your account for the test and all you will need to provide is the day and time you disconnected devices/turned off wi-fi, then the day and time you re-connected. The power and coaxial cables should remain connected in order for us to see logged data. Your patience and cooperation are appreciated.
A quick question. Do you have a device that has the ability to connect to the modem via LAN cable, like a laptop or desktop? The reason I ask is that, in order to be able to disable, then enable, the WiFi in the HT2000W modem, you have to have a LAN connectable device with which to enter the WiFi settings of the modem.
Well, you could disable the WiFi with a WiFi connected device, but you couldn't connect via WiFi to turn it back on. LOL. :P Sorry, that's just a little levity in a situation that I'm sure is frustrating you.
If you don't have a device with which to connect via LAN cable to be able to access the WiFi settings in order to disable it, you can probably still do the test as long as you can ensure that absolutely nothing at all, including the XBox, is able to connect to the modem at any time during the five hours of the test, as anything connecting to the modem during that time will void the test.
With this said, what she needs to be done is the following....
1. Disable the WiFi in the modem.
2. Disconnect any remaining LAN connected devices.
3. Note the time.
4. Wait five hours.
5. Note the time.
6. Reconnect your devices and turn the WiFi back on.
7. Leave the modem powered, as Amanda will need to be able to see the internal modem logs from the time the isolation test was running, and unplugging the modem will wipe out those logs.
Again, if you don't have a LAN connected device with which to be able to enter the WiFi settings to disable it just make sure to turn EVERYTHING off that can connect via WiFi. With the XBox you should most likely unplug it.
BTW, it wouldn't surprise me to find out that it's the XBox that is chewing through the data. I've seen other people on here that have experienced their XBox utlizing data by "calling home" and such.
Also, keep in mind that Amanda won't be back until Tuesday.
Morgan36701 wrote: Thank you. So does that mean I can't do the test till Tuesday? I see data has been added?
First, I gave you incorrect info regarding step #7. I was conflating the data collected during a modem isolation test with logged state codes, of which the latter is wiped out if you unplug the modem, but not the former. What I mean is, you don't have to leave the modem powered after you perform the modem isolation test. As long as you note the disconnect and reconnect times they can see if any data was used on their end by the times you give them. So, again, after you perform the modem isolation test, you DO NOT need to leave the modem powered if you don't want to. Sorry if I caused any confusion. It's been a long week.
Okay, back to your questions. First, the data. Amanda noted that she added data to your system. It's likely that it's in the form of tokens, so you should be able to see Token Data available on your HughesNet Usage Meter, or when you sign in at the myAccount site to view your data. On the Usage Meter it will be right under the Service Plan Data, and it says "Token Bytes Available". If you don't see any data there (on top of what you may have purchased in the past and used, if any), you should sign into the HughesNet myAccount site, click on the Usage tab, then click on "Buy Tokens" under Usage (on the right of the page). Don't worry, clicking on "Buy Tokens" only opens a popup where you can buy them. It doesn't automatically buy them. But, on that popup you should see a token or more available to "Use" under Free or Prepaid tokens. If so, you can click Use if you want to add them to your Token Bytes available, though you can just leave them unadded if you want. If they're added to the Token Bucket (the Token Bytes Available), they'll be there to automatically use when needed. If you don't add them and you run out of data at later time and need some data, you'll have to sign in and click Use to add them to the Token Bucket. Hopefully they're already in your Token Bucket and you won't need to go through all of that to add them, but if you do have to, or want to, I thought it best to tell you how.
BTW, Token bytes are only used AFTER your Service Plan Data (or Bonus Data, then Service Plan Data, if in the Bonus Data time period) is exhausted. The Token Bytes roll over, so if you don't use them you'll carry them with your from month to month so they will be there to automatically be used if you ever exhaust your data.
Now, when you can do the test. You can run the test anytime you like. Just make sure to note the times that you disconnect the devices and reconnect the devices. And, again, if you don't have a LAN connectable device with which to disable, then re-enable the WiFi, just make absolutely sure that the WiFi devices are off or unplugged during the test so that the test isn't voided again with something connecting. But, as Amanda noted, be sure to leave the power and coax cable connected while the test is in progress so the data can be logged at HughesNet.
Also....
#4 should have said "more than" five hours, as Amanda noted in her instructions. You can do it overnight, too. Some people prefer to run the test while they're sleeping, and that's fine.
And ignore #7. Again, I was mistaken in what I said about that. After you perform the test you don't need to leave the modem powered if you normally unplug it. You can leave it powered if you want, you just aren't required to. I was mistaken about that.
Morgan36701 wrote: Thank you. I'll do the test tonight then. So I just come back to this post after I complete it?
Yep. Just reply with the times of disconnecting your devices or shutting them down and reconnecting or turning them back on. That way they can look to see if any data was used or disappeared in between those two times. Just, again, make absolutely sure that nothing can connect to the service in between those two times. I'd unplug that XBox just to be safe. :)
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usage goes like wildfire","id":"message:90164","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:53768"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:90164"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:90164"},"body@stripHtml({\"truncateLength\":200})":"I was told to do the 24 hours test. Was told zero devices was connected and call in 24. I did and said sorry test no good you had device connected. 100% sure I didnt. The. Told to unplug and call back...","body@stringLength":"610","rawBody":"I was told to do the 24 hours test. Was told zero devices was connected and call in 24. I did and said sorry test no good you had device connected. 100% sure I didnt. The. Told to unplug and call back in 3 hours. Did and was told test no good must plug it and redo test. NO. Been through it twice. I came from dish with high hopes and seems to be big diappointment. I had 10gb with them 2 years and didn't use data this fast. I'm using same stuff. 2 phones. Yes I keep things turned off when not in use and don't auto play videos when do use facebook. 10 gb gone this month in 3 days. Frustrating to say least.","kudosSumWeight":2,"postTime":"2017-12-29T00:51:29.535-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Data Management","text":"Data Management","time":"2017-03-08T04:06:48.317-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Data Usage","text":"Data Usage","time":"2023-10-06T14:13:54.869-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:90164_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9052},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:90164":{"__typename":"Conversation","id":"conversation:90164","solved":true,"topic":{"__ref":"ForumTopicMessage:message:90164"},"lastPostingActivityTime":"2018-01-04T17:38:53.476-05:00","lastPostTime":"2018-01-04T17:38:53.476-05:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:90164":{"__typename":"ModerationData","id":"moderation_data:90164","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:90164_1":{"__typename":"Revision","id":"revision:90164_1","lastEditTime":"2017-12-29T00:51:29.535-05:00"},"ForumReplyMessage:message:90388":{"__typename":"ForumReplyMessage","id":"message:90388","conversation":{"__ref":"Conversation:conversation:90164"},"author":{"__ref":"User:user:53768"},"revisionNum":1,"uid":90388,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Data usage goes like wildfire","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:90388"},"parent":{"__ref":"ForumReplyMessage:message:90292"},"body":"Thank you. So does that mean I can't do the test till Tuesday? I see data has been added?","body@stringLength":"89","rawBody":"Thank you. So does that mean I can't do the test till Tuesday? I see data has been 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Hi Morgan36701
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\n
Welcome to our community and thank you for your post. I am sure we can narrow down the problem together and get this resolved. It appears that aside from the two phones mentioned, there has also been an Xbox accessing the internet too. The easiest thing we can do to start is do the data test again, you won't need to do it for 24 hours (more than 5 hours is acceptable, some prefer to do it overnight).
\n
I will add data to your account for the test and all you will need to provide is the day and time you disconnected devices/turned off wi-fi, then the day and time you re-connected. The power and coaxial cables should remain connected in order for us to see logged data. Your patience and cooperation are appreciated.
Welcome to our community and thank you for your post. I am sure we can narrow down the problem together and get this resolved. It appears that aside from the two phones mentioned, there has also been an Xbox accessing the internet too. The easiest thing we can do to start is do the data test again, you won't need to do it for 24 hours (more than 5 hours is acceptable, some prefer to do it overnight).
\n
I will add data to your account for the test and all you will need to provide is the day and time you disconnected devices/turned off wi-fi, then the day and time you re-connected. The power and coaxial cables should remain connected in order for us to see logged data. Your patience and cooperation are appreciated.
\n
\n
~Amanda
\n
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A quick question. Do you have a device that has the ability to connect to the modem via LAN cable, like a laptop or desktop? The reason I ask is that, in order to be able to disable, then enable, the WiFi in the HT2000W modem, you have to have a LAN connectable device with which to enter the WiFi settings of the modem.
Well, you could disable the WiFi with a WiFi connected device, but you couldn't connect via WiFi to turn it back on. LOL. :P Sorry, that's just a little levity in a situation that I'm sure is frustrating you.
If you don't have a device with which to connect via LAN cable to be able to access the WiFi settings in order to disable it, you can probably still do the test as long as you can ensure that absolutely nothing at all, including the XBox, is able to connect to the modem at any time during the five hours of the test, as anything connecting to the modem during that time will void the test.
With this said, what she needs to be done is the following....
1. Disable the WiFi in the modem.
2. Disconnect any remaining LAN connected devices.
3. Note the time.
4. Wait five hours.
5. Note the time.
6. Reconnect your devices and turn the WiFi back on.
7. Leave the modem powered, as Amanda will need to be able to see the internal modem logs from the time the isolation test was running, and unplugging the modem will wipe out those logs.
Again, if you don't have a LAN connected device with which to be able to enter the WiFi settings to disable it just make sure to turn EVERYTHING off that can connect via WiFi. With the XBox you should most likely unplug it.
BTW, it wouldn't surprise me to find out that it's the XBox that is chewing through the data. I've seen other people on here that have experienced their XBox utlizing data by \"calling home\" and such.
Also, keep in mind that Amanda won't be back until Tuesday.
","body@stringLength":"2492","rawBody":"
A quick question. Do you have a device that has the ability to connect to the modem via LAN cable, like a laptop or desktop? The reason I ask is that, in order to be able to disable, then enable, the WiFi in the HT2000W modem, you have to have a LAN connectable device with which to enter the WiFi settings of the modem.
Well, you could disable the WiFi with a WiFi connected device, but you couldn't connect via WiFi to turn it back on. LOL. :P Sorry, that's just a little levity in a situation that I'm sure is frustrating you.
If you don't have a device with which to connect via LAN cable to be able to access the WiFi settings in order to disable it, you can probably still do the test as long as you can ensure that absolutely nothing at all, including the XBox, is able to connect to the modem at any time during the five hours of the test, as anything connecting to the modem during that time will void the test.
With this said, what she needs to be done is the following....
1. Disable the WiFi in the modem.
2. Disconnect any remaining LAN connected devices.
3. Note the time.
4. Wait five hours.
5. Note the time.
6. Reconnect your devices and turn the WiFi back on.
7. Leave the modem powered, as Amanda will need to be able to see the internal modem logs from the time the isolation test was running, and unplugging the modem will wipe out those logs.
Again, if you don't have a LAN connected device with which to be able to enter the WiFi settings to disable it just make sure to turn EVERYTHING off that can connect via WiFi. With the XBox you should most likely unplug it.
BTW, it wouldn't surprise me to find out that it's the XBox that is chewing through the data. I've seen other people on here that have experienced their XBox utlizing data by \"calling home\" and such.
Also, keep in mind that Amanda won't be back until Tuesday.
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Morgan36701 wrote: Thank you. So does that mean I can't do the test till Tuesday? I see data has been added?
First, I gave you incorrect info regarding step #7. I was conflating the data collected during a modem isolation test with logged state codes, of which the latter is wiped out if you unplug the modem, but not the former. What I mean is, you don't have to leave the modem powered after you perform the modem isolation test. As long as you note the disconnect and reconnect times they can see if any data was used on their end by the times you give them. So, again, after you perform the modem isolation test, you DO NOT need to leave the modem powered if you don't want to. Sorry if I caused any confusion. It's been a long week.
Okay, back to your questions. First, the data. Amanda noted that she added data to your system. It's likely that it's in the form of tokens, so you should be able to see Token Data available on your HughesNet Usage Meter, or when you sign in at the myAccount site to view your data. On the Usage Meter it will be right under the Service Plan Data, and it says \"Token Bytes Available\". If you don't see any data there (on top of what you may have purchased in the past and used, if any), you should sign into the HughesNet myAccount site, click on the Usage tab, then click on \"Buy Tokens\" under Usage (on the right of the page). Don't worry, clicking on \"Buy Tokens\" only opens a popup where you can buy them. It doesn't automatically buy them. But, on that popup you should see a token or more available to \"Use\" under Free or Prepaid tokens. If so, you can click Use if you want to add them to your Token Bytes available, though you can just leave them unadded if you want. If they're added to the Token Bucket (the Token Bytes Available), they'll be there to automatically use when needed. If you don't add them and you run out of data at later time and need some data, you'll have to sign in and click Use to add them to the Token Bucket. Hopefully they're already in your Token Bucket and you won't need to go through all of that to add them, but if you do have to, or want to, I thought it best to tell you how.
BTW, Token bytes are only used AFTER your Service Plan Data (or Bonus Data, then Service Plan Data, if in the Bonus Data time period) is exhausted. The Token Bytes roll over, so if you don't use them you'll carry them with your from month to month so they will be there to automatically be used if you ever exhaust your data.
Now, when you can do the test. You can run the test anytime you like. Just make sure to note the times that you disconnect the devices and reconnect the devices. And, again, if you don't have a LAN connectable device with which to disable, then re-enable the WiFi, just make absolutely sure that the WiFi devices are off or unplugged during the test so that the test isn't voided again with something connecting. But, as Amanda noted, be sure to leave the power and coax cable connected while the test is in progress so the data can be logged at HughesNet.
Also....
#4 should have said \"more than\" five hours, as Amanda noted in her instructions. You can do it overnight, too. Some people prefer to run the test while they're sleeping, and that's fine.
And ignore #7. Again, I was mistaken in what I said about that. After you perform the test you don't need to leave the modem powered if you normally unplug it. You can leave it powered if you want, you just aren't required to. I was mistaken about that.
wrote: Thank you. So does that mean I can't do the test till Tuesday? I see data has been added?
First, I gave you incorrect info regarding step #7. I was conflating the data collected during a modem isolation test with logged state codes, of which the latter is wiped out if you unplug the modem, but not the former. What I mean is, you don't have to leave the modem powered after you perform the modem isolation test. As long as you note the disconnect and reconnect times they can see if any data was used on their end by the times you give them. So, again, after you perform the modem isolation test, you DO NOT need to leave the modem powered if you don't want to. Sorry if I caused any confusion. It's been a long week.
Okay, back to your questions. First, the data. Amanda noted that she added data to your system. It's likely that it's in the form of tokens, so you should be able to see Token Data available on your HughesNet Usage Meter, or when you sign in at the myAccount site to view your data. On the Usage Meter it will be right under the Service Plan Data, and it says \"Token Bytes Available\". If you don't see any data there (on top of what you may have purchased in the past and used, if any), you should sign into the HughesNet myAccount site, click on the Usage tab, then click on \"Buy Tokens\" under Usage (on the right of the page). Don't worry, clicking on \"Buy Tokens\" only opens a popup where you can buy them. It doesn't automatically buy them. But, on that popup you should see a token or more available to \"Use\" under Free or Prepaid tokens. If so, you can click Use if you want to add them to your Token Bytes available, though you can just leave them unadded if you want. If they're added to the Token Bucket (the Token Bytes Available), they'll be there to automatically use when needed. If you don't add them and you run out of data at later time and need some data, you'll have to sign in and click Use to add them to the Token Bucket. Hopefully they're already in your Token Bucket and you won't need to go through all of that to add them, but if you do have to, or want to, I thought it best to tell you how.
BTW, Token bytes are only used AFTER your Service Plan Data (or Bonus Data, then Service Plan Data, if in the Bonus Data time period) is exhausted. The Token Bytes roll over, so if you don't use them you'll carry them with your from month to month so they will be there to automatically be used if you ever exhaust your data.
Now, when you can do the test. You can run the test anytime you like. Just make sure to note the times that you disconnect the devices and reconnect the devices. And, again, if you don't have a LAN connectable device with which to disable, then re-enable the WiFi, just make absolutely sure that the WiFi devices are off or unplugged during the test so that the test isn't voided again with something connecting. But, as Amanda noted, be sure to leave the power and coax cable connected while the test is in progress so the data can be logged at HughesNet.
Also....
#4 should have said \"more than\" five hours, as Amanda noted in her instructions. You can do it overnight, too. Some people prefer to run the test while they're sleeping, and that's fine.
And ignore #7. Again, I was mistaken in what I said about that. After you perform the test you don't need to leave the modem powered if you normally unplug it. You can leave it powered if you want, you just aren't required to. I was mistaken about that.
Again, I'm sorry if I caused any confusion.
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Morgan36701 wrote: Thank you. I'll do the test tonight then. So I just come back to this post after I complete it?
Yep. Just reply with the times of disconnecting your devices or shutting them down and reconnecting or turning them back on. That way they can look to see if any data was used or disappeared in between those two times. Just, again, make absolutely sure that nothing can connect to the service in between those two times. I'd unplug that XBox just to be safe. :)
wrote: Thank you. I'll do the test tonight then. So I just come back to this post after I complete it?
Yep. Just reply with the times of disconnecting your devices or shutting them down and reconnecting or turning them back on. That way they can look to see if any data was used or disappeared in between those two times. Just, again, make absolutely sure that nothing can connect to the service in between those two times. I'd unplug that XBox just to be safe. :)
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