Forum Discussion
Defective refurbished modem (HT2000W)
Earlier this summer (2019), my old modem, and the dish transponder, were zapped by a nearby lightning strike. The tech said the anti-lightning squib failed to protect the modem. He had with him a r...
Good morning pferron,
Thanks for posting and sharing your story. I'm sorry to hear about the replacement modem, glad you got a new one. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
pferron wrote:Watch out for refurbished modems. Mine had a 16-letter/number password that was a nightmare to type in. If your password isn't something simple, like "pine42blue", you got a refurbished modem.
Just to allay any confusion, a 16 digit password, or even some other long, complicated password, isn't necessarily indicative of the modem being refurbished. Though they may have changed the password style to something shorter and simpler at some point, there are many HT2000W modems out there with long, complicated passwords that were brand new when installed or given as replacements.
I'm glad they got your modem issue resolved. :)
Good to know that about the password. The technician said it with authority, which was apparently misplaced.
