Forum Discussion

Geoffrey Leach's avatar
Geoffrey Leach
Sophomore
5 years ago

email delivery problem

My medical provider has an interface that mediates between provider and client. It is, as you might immagine, behind a firewall. When a provider sends a message to a client, the system sends a "You h...
Data Management
  • Liz's avatar
    Liz
    5 years ago

    Hi Geoffrey,

     

    Thank you for your patience while we worked on this. The e-mail admins made some adjustments on our side which will hopefully allow these e-mail notifications to get to you. Please let me know whenever one of these e-mails arrive.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Hi Geoffrey,

 

Got your PM, this is perfect. I've sent it over to our e-mail admins. I'll post back once I have any news or additional questions for you.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

Liz's avatar
Liz
Moderator
5 years ago

Hi Geoffrey,

 

Can you please fwd me another example e-mail, this time forwarding to communitysupport@hughes.com? With a copy of the e-mail, our admins should have the full picture for analysis. 

 

Please let me know here once you've fwd'd to that e-mail so I can check.

 

Thanks,

Liz

  • Geoffrey Leach's avatar
    Geoffrey Leach
    Sophomore
    5 years ago

    Liz,

     

    Sorry, I don't understand. Which email are you asking me to forward?