Forum Discussion

Geoffrey Leach's avatar
Geoffrey Leach
Sophomore
5 years ago

email delivery problem

My medical provider has an interface that mediates between provider and client. It is, as you might immagine, behind a firewall. When a provider sends a message to a client, the system sends a "You h...
Data Management
  • Liz's avatar
    Liz
    5 years ago

    Hi Geoffrey,

     

    Thank you for your patience while we worked on this. The e-mail admins made some adjustments on our side which will hopefully allow these e-mail notifications to get to you. Please let me know whenever one of these e-mails arrive.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Good morning Geoffrey,

 

Thanks for this update, I've let our e-mail admins know. I'll post back once I have any other news or additional instructions.

 

-Liz

Liz's avatar
Liz
Moderator
5 years ago

Hi Geoffrey,

 

Thank you for your patience while we worked on this. The e-mail admins made some adjustments on our side which will hopefully allow these e-mail notifications to get to you. Please let me know whenever one of these e-mails arrive.

 

Thanks,

Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Wonderful, thank you for letting us know Geoffrey. I'm happy we were able to finally resolve this for you. Please don't hesitate to post again in the community if you have any other concerns.

     

    Thanks,

    Liz