Forum Discussion

aria's avatar
aria
New Poster
2 years ago
Solved

excessive dsta usage suddenly

suddenly data usage  so i bought another 15 GB of tokens and it is almost gone in six days. that is the amount I have for monthly use and rarely use it all. have not used internet any more than usu...
Data Management
  • Remy's avatar
    Remy
    2 years ago

    aria,

     

    Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you! 

     

    It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator
2 years ago

aria,

 

Thank you for following up! I'm sorry to hear that we're having trouble finding a date. Do you have certain days or times throughout the week that you will be available for a technician to come out? I will go ahead and have the calls made for you to make sure we get someone to your location!

 

Thanks,

Remy

aria's avatar
aria
New Poster
2 years ago

why am I having so much problem posting a reply that never shows up I am just now learning how to do this

I must be doing something  wrong . so where did my post go .

I wanted to respond with information about contact date but it seems as if information just vanished.

I clicked on reply and typed information and clicked post and nothing has shown up.

this whole thing is getting very frustrating and stressful.

Please advise