Forum Discussion

robinloraditch's avatar
robinloraditch
Junior
5 years ago

Extremely slow speeds!! No answers.

So, as being a Hughesnet customer for about 6 months or less, I have had numerous calls to tech support. We have spent so many hours on the phone,to the point we are just fed up. We have hardly ever ...
Bad customer service
bad internet service
Performance
slow speeds
  • robinloraditch's avatar
    robinloraditch
    5 years ago

    Awe buddy, you didn't. I didn't say anything to you bud, just referring to GabeU comments, as i didn't know it logged me out of testmy. Buuuut...my good friend Javier, at tech support seems to have resolved my problem. Man, he was very thorough,  patient....And extremely helpful. After him running tests on his end and seeing horrible speeds, and seeing we had replaced the modem. He had me do a few basic things and no avail.  Then hard reset with both buttons until the modem cycled.....Boom. high speeds again. So I need to go ahead and close this thread.

robinloraditch's avatar
robinloraditch
Junior

And this is a technical problem without a solution still. I can voice my issues how I see fit. The time you wasted telling me me more or less to cancel my service, was just that...time wasted. Your insight was very helpful, thank you.

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

This is a site to seek solutions to tech and account problems. You have not asked for help, you have just ranted, so the way you have chosen to voice your issues is pretty much impotent. 

 

This is not a rant site, so what are you doing here?  Why don't you try to get help instead of just ranting? Will ranting fix your issues? Nope. You're helping no one, not even yourself; you're just throwing a tantrum. 

  • Reggie's avatar
    Reggie
    Teaching Assistant
    5 years ago

    This is only my opinion. Tech support should be handled by the MODS not others, who think they know everything. 

    If this site was run by HN, not the "Professors" there would be less problems. JMHO

    • robinloraditch's avatar
      robinloraditch
      Junior
      5 years ago

      This was basically my last resort to post here. I debated on doing so, because there are a few on here that always pop up telling the original poster...Oh you're complaining or ranting, or if you dislike it go someplace else...And so forth. Yeah I ranted a bit, but for good reason. I have gotten nowhere with customer support or techs. I asked once to have my call escalated due to my issues and was basically told it didn't warrant escalation. I have had speeds so slow that testmy couldn't even run it, and most times taking 8 minutes or more to test download speeds. I am one to hardly ever complain about anything. But when you pay your hard earned money for a service, and that service doesn't perform and you're told...meh it's satellite internet so it's gonna be slow and expensive(yes the last tech told me that) then yes, I think at some point a person should speak up. So if me expressing a need to have something done, and needing help beyond tech support via phone in, which always makes me become the one doing all the same old stuff and wasting hours of my time, is an issue for some...Then just don't respond to my post or others. And I agree with you Reggie, I seen it all to often with a few on here always posting on threads made by customers, and they're no help, but just want to tell them they're complaining, or read your contract and so on, or cancel your service. I just want what I pay for, that is not hard to comprehend. 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        i sympathise with you, because the system is expensive, and if you pay all that money and then your system doesn't run to your satisfaction, you want to do something about it.  I hope you will do something about it so we can move on from this impasse and actually get you help, which is what this site is about. 

         

        One thing you can do is provide a detailed account of the issues you are experiencing. You may be asked to perform some tests so your case can be escalated. But the mods will work with you, if you work with them, and they will do their best to help you. 

         

        Best of luck to you, and God bless.

         

         

         

        robinloraditch wrote:

        This was basically my last resort to post here. I debated on doing so, because there are a few on here that always pop up telling the original poster...Oh you're complaining or ranting, or if you dislike it go someplace else...And so forth. Yeah I ranted a bit, but for good reason. I have gotten nowhere with customer support or techs. I asked once to have my call escalated due to my issues and was basically told it didn't warrant escalation. I have had speeds so slow that testmy couldn't even run it, and most times taking 8 minutes or more to test download speeds. I am one to hardly ever complain about anything. But when you pay your hard earned money for a service, and that service doesn't perform and you're told...meh it's satellite internet so it's gonna be slow and expensive(yes the last tech told me that) then yes, I think at some point a person should speak up. So if me expressing a need to have something done, and needing help beyond tech support via phone in, which always makes me become the one doing all the same old stuff and wasting hours of my time, is an issue for some...Then just don't respond to my post or others. And I agree with you Reggie, I seen it all to often with a few on here always posting on threads made by customers, and they're no help, but just want to tell them they're complaining, or read your contract and so on, or cancel your service. I just want what I pay for, that is not hard to comprehend. 

         

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      This site IS run by HughesNet, but it is a peer to peer site, just like similar sites by Verizon, DirecTV, Apple, Microsoft, Viasat, Xfinity, etc., are run by their respective companies but are primarily peer to peer. 

       

      It is quite silly that you use a system label (in this case, Professor) as an insult, but your attitude is not surprising, as you have exhibited your mean spiritedness often.  It's just silly and childish.  

       

      Instead of constantly undermining the work some of us do here, why don't you join us? Why don't you provide any help whatsoever? It seems your only job here is to undermine and criticise. 

       

      Additionally, since this is a tech support peer-to-peer site and not a rant site, it is in no way incorrect to let people know that they're in the wrong place for what they want to do.

       

       

      Reggie wrote:

      This is only my opinion. Tech support should be handled by the MODS not others, who think they know everything. 

      If this site was run by HN, not the "Professors" there would be less problems. JMHO