Forum Discussion

Kene's avatar
Kene
New Member
2 years ago

False data usage?

I had a new roof installed on my house in June.  I removed my Hughenet dish before the roof was installed and haven't had the chance to reinstall it.  It's now August 20th.  It's inside my garage and...
Data Management
  • GabeU's avatar
    GabeU
    2 years ago

    The data cycle update is dependent on the modem's connection to HughesNet's servers. Since the dish is down, it can't do that. Until that happens, your data will perpetually show what it was at the time the connection was lost. Once reinstalled and the modem reestablishes connection, the data cycle will update to current.

     

    Edit: Oops. I missed that Mark had already replied.  

MarkJFine's avatar
MarkJFine
Professor
2 years ago

Your assumption that it's for the current data cycle is what's false. It hasn't updated since you disabled it, so it's telling you that you used 1.3GB at that time.