Forum Discussion

Kay Barton's avatar
Kay Barton
New Member
9 years ago

Free download time

Has the Free download time been discontinued? We've been a customer for ages and the bonus time has always been 10PM-3AM here in Alaska.The past few weeks it is non existent for me.
  • Hello Kay,

    Welcome and thanks for posting. There was a communication letter sent to ALL Alaska customers informing them that the free download period was changing to 1am-8am Alaska time.  

    I apologize if you did not receive this letter, I don't have any other details about that piece of communication.

    If usage is counting against your allowance within this new 1-8am period, please let me know.

    Thank you,
    Liz 
  • Hello Kay,

    Welcome and thanks for posting. There was a communication letter sent to ALL Alaska customers informing them that the free download period was changing to 1am-8am Alaska time.  

    I apologize if you did not receive this letter, I don't have any other details about that piece of communication.

    If usage is counting against your allowance within this new 1-8am period, please let me know.

    Thank you,
    Liz 
  • You're welcome, Kay. If you have any other concerns with your HughesNet service, feel free to drop by the community again!

    -Liz