Forum Discussion
Fresh install no connection 2 hrs after tech left
Thank you for posting and welcome to the community. I am very sorry to hear this. Please private message me the phone number associated with your account so I can locate you in the system. You can send me a private message by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 .
I wanted to let you know in the event we send out a new modem, it is normal for connection to be somewhat intermittent during the first 24 hours after installation and modem hook up. It is usually less time than this but can last this long as the modem is downloading firmware and various updates. Leaving it plugged in is very important. The state code you provided normally happens when registration or a firmware update was interrupted by being powdered down or unplugged from the IFL cable. I know in this case you said the modem overheated so you unplugged it which makes sense. These modems can run pretty hot but were there any other indications of overheating besides being hot to the touch? Did you observe any lights blinking or illumination before you unplugged it? -Damian
