Forum Discussion
Rino744043
6 months agoNew Poster
Fresh install no connection 2 hrs after tech left
Technician was here at 10 am Installation went great. I commented to tech that modem felt really hot. I've had to unplug modem twice due to overheating. Even after putting a fan blowing on it. So...
Rino744043
6 months agoNew Poster
There was a warning on sysconctr site
And red power indicator there was hot plastic smell coming from modem. I even put a fan blowing on it still did it again later
Damian
6 months agoModerator
Rino744043,
Thank you for providing that info as well as your information. We are experiencing internal issues preventing me from sending out a new modem on this platform. This does mean you will need to call our support line and have one sent out to you. I am, however, able waive the fee for you in full. Just make sure you post here again to let me know one has been sent out and I will process the fee waive. I apologize for the inconvenience. -Damian
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