Forum Discussion
Gateway connectivity loss of system every day (again)
Recently replaced modem. System worked great for about a week. Now, seems daily more off-line than on-line. Common Code 12.1.1 gateway connectivity connection loss, system loss, limited connectivit...
Technician found loose pole issue with pole mounted satellite.
Relocated to shingle roof mount on house.
Corrected issue, problem solved.
Hello and thank you for replying.
I have been experiencing this over the last two weeks daily with clear skies.
The dish has not been touched to my knowledge, unless the wind has moved it.
Thank you for providing me that info. After running diagnostics again, I see that the signal quality is still poor which likely means the dish has shifted position. The best fix for this is getting a technician to come out and repoint the dish. Normally, we would wait for weather to clear but the weather in your area is fine. I do see some rain showers are coming up next week so you may want to schedule for a time outside of these showers or on a day that it is raining lightly.
-Damian
Okay, thank you Damian. I now have called the tech support and set up a appointment for technician to come out.
Great, I'm glad you were able to get it scheduled. Please update me here after the repair.
-Damian
Technician found loose pole issue with pole mounted satellite.
Relocated to shingle roof mount on house.
Corrected issue, problem solved.
