Forum Discussion

Sumac1950's avatar
Sumac1950
Freshman
5 years ago

Gateway down or equipment problems?

Greetings, first time using community and hopefully get assistance. My system has been down since Friday night, and called customer service this morning to determine the problem. My problem is there i...
  • Sumac1950's avatar
    Sumac1950
    5 years ago
    Greetings Liz, Received the new modem this afternoon and installed it according to the inclosed instructions. I am happy to say that it has fixed my problem and everything is working again. Thanks again and have a Merry Christmas.
olympicfarmer's avatar
olympicfarmer
Freshman
5 years ago
Misery loves company. I’ve had the same problem since Friday morning, but they’re telling me it’s rain over Roseburg, OR.

I don’t think they’re telling customers what’s really going on.

I’m about to get back on the phone with customer service, but I don’t have a lot of Christmas spirit right now.