Forum Discussion
Gateway down or equipment problems?
Greetings, first time using community and hopefully get assistance. My system has been down since Friday night, and called customer service this morning to determine the problem. My problem is there i...
- Greetings Liz, Received the new modem this afternoon and installed it according to the inclosed instructions. I am happy to say that it has fixed my problem and everything is working again. Thanks again and have a Merry Christmas.
Hi Sumac1950,
I see it's your first post here, so welcome to the community! I've sent you a modem since I'm unable to communicate with your site. Please expect it in a few days. Here are instructions on how to replace your modem. You can use the box in which the new modem arrives to return the old one; there's a return label in the outer pouch.
- Thank you Liz! I will let you know if this solves my problem. Thanks for the fast service in assisting to solve my problem. Merry Christmas
You're welcome, looking forward to hearing back. Merry Christmas!
- Greetings Liz, Received the new modem this afternoon and installed it according to the inclosed instructions. I am happy to say that it has fixed my problem and everything is working again. Thanks again and have a Merry Christmas.
