Forum Discussion

Sumac1950's avatar
Sumac1950
Freshman
6 years ago

Gateway down or equipment problems?

Greetings, first time using community and hopefully get assistance. My system has been down since Friday night, and called customer service this morning to determine the problem. My problem is there i...
  • Sumac1950's avatar
    Sumac1950
    6 years ago
    Greetings Liz, Received the new modem this afternoon and installed it according to the inclosed instructions. I am happy to say that it has fixed my problem and everything is working again. Thanks again and have a Merry Christmas.
Sumac1950's avatar
Sumac1950
Freshman
Thank you Liz! I will let you know if this solves my problem. Thanks for the fast service in assisting to solve my problem. Merry Christmas
Liz's avatar
Liz
Moderator
6 years ago

You're welcome, looking forward to hearing back. Merry Christmas!

 

  • Sumac1950's avatar
    Sumac1950
    Freshman
    6 years ago
    Greetings Liz, Received the new modem this afternoon and installed it according to the inclosed instructions. I am happy to say that it has fixed my problem and everything is working again. Thanks again and have a Merry Christmas.
    • Liz's avatar
      Liz
      Moderator
      6 years ago

      That's awesome, Sumac1950! Thank you for letting me know you have internet again after the modem swap. I hope you had a great Christmas!

       

      Thanks,

      Liz