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Brendaburton68's avatar
Brendaburton68
New Member
3 hours ago

Router

Router is off. We have did reset button and it will not come back on. We have moved it to other plug ins and it will not come on

1 Reply

  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    You shouldn't do a reset without the help of an agent.  You will need to call the 800 number and they will guide you in how to reconnect your modem to your account.