Forum Discussion

Savage's avatar
Savage
Freshman
8 years ago

Gen 5 install tomorrow. Tips for a first time customer?

I'm a first time Hughes net customer. We dont have any other internet options and I have resisted for a long time but with the Gen 5 release and bigtime speed increase we bit the bullet and ordered it...
Performance
  • C0RR0SIVE's avatar
    C0RR0SIVE
    8 years ago

    Beam assignments are set in stone for each location, can't be changed or picked from.

    As far as tips go, before you sign off on the tablet or phone the installer hands you when the install has completed, make sure a computer is connected and browse the internet a little bit to make sure it's working as intended.

    If you elected to do a pole mount install, make sure the installer puts a bolt, or something else on the end of the pole to prevent it from turning in the concrete, and that the installer uses enough concrete to support the pole.

    Also be aware you are in a 2 year contract, and have a monthly data allowance, your first 20 days the service will reset multiple times per day so that your devices can grab updates as needed...

Freddie's avatar
Freddie
Employee

Hi Savage,

I work with the installation team here at HughesNet.  I'm very sorry to hear we missed your appointment and I understand your frustration.  I will review your order with the local dealer, Vision Quest Communications, so that they understand their mistake and avoid a similar mishap in the future.  Thank you for reporting.  It looks like your install is now scheduled for tomorrow morning.  Please let me know how it goes and if there is anything else I can help you with.

Savage's avatar
Savage
Freshman
8 years ago

My install is done and everything went great! My speeds are INSANE compared to what I was expecting and I hope it stays that way! Right now I'm getting DOUBLE the advertised speeds!

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    That's awesome! Thank you for getting back to us on your successful install and fast performance! Please don't hesitate to drop by the community again if you need any other assistance.