Forum Discussion
Gen 5 Problems!
Hi Michael,
Thank you for sharing that speed test, I will include this in my report to management about your situation. I've also replied to your latest PM; I hope we've sufficiently addressed your concerns. Do come back if you have additional questions, we're happy to help.
I just figured out that we are on Echostar 17 which is not a Gen 5 service. How can this be changed?
Echostar 17 can provide Gen5 service plans, but right now the bird is so overloaded that Hughes is trying to wait on providing those plans on that bird unless you live in one of three areas where Echostar 19 doesn't cover... I suspect you live in one of those areas...?
Jupiter II Service Map
Yes, I live in McMinnville, Oregon which is in the blacked out area. What can HughesNet do? My speeds are so slow that my internet isn't usable. I will need to go back to Exede tomorrow if Hughes can't make this work.
I'm very disappointed since the only reason I signed up for HughesNet was for Gen 5. I even had to pay extra for the Gen 5 compatible router. I hate to terminate with Hughes since I just started yesterday, but looks like I fell for the bait-and-switch.
Here are my results....a whopping 0.49 Mbps:
Just when you thought my speeds on "Gen 5" couldn't get any slower.....they are!
I'm at 0.248 Mbps!
http://testmy.net/db/p5R3OgdUF
Hughesnet, please cancel my plan. I've been on the phone with tech support for 3 hours today and they still can't figure it out. Your tech support claims that I'm on Echostar-19....which is a lie! My dashboard shows that I'm on Echostar-17 and my installer confirmed with me tonight that I'm on Echostar-17. Now tech support has upgraded me to level 4 tech support....not that I care anymore.
Hughesnet, please do the right thing. You made a mistake by signing me up for Gen 5 when you can't provide the service. Let me cancel with a refund and I will gladly go back to Exede. I will gladly pay you for the 0.25 GB of data over 2 days which isn't much because see above for your download speeds. Thank goodness for Exede!
I hope to god there is some way to file a @#$%! against this kind of false promotion of a system that is not working even close to the level that it was advertised as! The tech support has been sub par at best and I don't know if the problem will ever be resolved. Working from home is now virtually impossible unless I do it fro 3 am to 10 am the rest of the day my Download speeds are between 125 'Kbps" to 1.6 Mbps. I have few options living in the country and only 1 mile from fiber optic is like a spike in my eye! Shame on Hughes but kudos for the best screwing I have ever had in my life from a company!
"I hope to god there is some way to file a C-L LS against this kind of criminal promotion of a system that is not working even close to the level that it was advertaised as! "
What level was it advertised as?
The type of action you suggest is not allowed under the contract (forbidding this type of action is a common practice by other ISPs and other companies such as credit card providers -- HN is neither the first nor the only company to ban it): you have the option of binding arbitration, which is described in the Hughesnet Subsriber Agreement found on this page.
